Bilingual Customer Service Representative

3 days ago


Salt Lake, Utah, United States PLANNED PARENTHOOD ACTION FUND INC Full time
About the Role

We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Planned Parenthood Association of Utah. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Answer and respond to client calls, emails, and other inquiries in a timely and professional manner.
  • Provide accurate and helpful information to clients regarding PPAU services, test results, payment options, hours, locations, and other inquiries.
  • Build strong relationships with clients by providing excellent customer service and resolving issues in a fair and timely manner.
  • Work collaboratively with other team members to ensure seamless communication and resolution of client issues.
  • Stay up-to-date on PPAU services, policies, and procedures to provide accurate and informed responses to clients.
  • Participate in ongoing training and professional development to enhance customer service skills and knowledge.
Requirements
  • Bachelor's degree or equivalent experience in customer service or a related field.
  • Minimum of one year of customer service experience, preferably in a healthcare or non-profit setting.
  • Fluency in both English and Spanish, with excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed in high-pressure situations.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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