Hotel Operations Manager

4 weeks ago


Walnut, California, United States Hotel Management Full time
Job Title: Hotel Manager

We are seeking a highly skilled and experienced Hotel Manager to oversee the daily operations of our hotel. The successful candidate will be responsible for leading and managing hotel operations, sales and marketing, and ensuring that all aspects of the hotel are running smoothly.

Key Responsibilities:
  • Lead and manage hotel operations, including front office, property operations, and sales and marketing.
  • Develop and implement strategies to maximize profitability and increase service levels and team member satisfaction.
  • Oversee the sales and marketing activity and results, leading and/or participating in sales and marketing strategy meetings.
  • Lead executive committee/department heads to ensure overall profit, service, and team member satisfaction goals are met or exceeded.
  • Speak with and respond to guests regarding service challenges.
  • Facilitate hotel meetings, including executive committee, staff meetings, and all team member meetings.
  • Review guest service scores on a weekly basis.
  • Approve hotel department budgets, defining and directing changes as required.
Requirements:
  • Ability to perform critical analysis and manage extensive amounts of information.
  • Excellent written and oral communication skills, with the ability to produce communications that properly reflect the hotel's image.
  • Considerable ability to listen effectively and work effectively both independently and as a team.
  • Ability to delegate managers and organize projects and establish priorities consistent with company objectives.
  • Ability to effectively deal with owners, customers, and team members, some of whom will require high levels of patience, tact, and diplomacy.
What We Offer:
  • A competitive salary and benefits package.
  • Paid time off and opportunities for professional development.
  • A dynamic and supportive work environment.


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