Senior Field Service Technician

3 weeks ago

Fort Lauderdale, Florida, United States Allied Universal® Technology Services Full time
Job Description

Embark on a trailblazing career in Security Technology with Allied Universal Technology Services, a global leader in security technology that's transforming the security industry. We integrate state-of-the-art technology with physical security to protect our clients and communities, harnessing tools like electronic access control, video surveillance, and alarm monitoring, alongside emergent innovations such as robotics, drones, and augmented technology. As a valued team member, you'll be part of a diverse and dynamic workforce that thrives on innovation and inclusivity. We offer a wide spectrum of job opportunities for both stability and growth across various roles, including service and installation technicians, engineers, and project managers. At Allied Universal, we don't just embrace change; we drive it, creating a culture where diversity fosters innovation and forges caring connections. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.

Hiring Immediately

Not a remote role.

Certifications and/or experience with access control security systems

The Senior Field Security Service Technician will play a pivotal role in servicing, maintaining, repairing, and troubleshooting/diagnostics on access control equipment and IP-based video systems. This includes a comprehensive range of tasks such as working with electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems, and intercom systems. The ideal candidate will demonstrate exceptional skill, productivity, and adherence to Allied Universal Technology Services' (AUTS) core values at all times.

Requirements:

  • Valid State driver's license
  • Capable of lifting up to 50lbs and work on ladder heights of up to 16'
  • Available for scheduled 'on-call' duties to respond to emergency service calls
  • A high Degree, Vocational School or equivalent required
  • 5+ years of field experience in Electronic Security System industry (access control, video management, intrusion detection, and more)
  • Strong troubleshooting skills and mechanical and electronic aptitude
  • Ability to lead or mentor others
  • Experience with any or all of the following is preferred: Software House, Lenel, AMAG, S2, Genetec, Brivo, Milestone, Exacqvision, Axis, DMP, Bosch, Commend, Open Options

Benefits:

  • Company Vehicle and Gas Card
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401(k) or Supplemental Income Plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Position Overview:

  • Drive to commercial client sites with a company-issued vehicle to perform service, repair, troubleshoot, and detect access control equipment and IP-based video security systems
  • Including, but not limited to: Electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems
  • Troubleshoot system installations in such a manner as to identify issues and apply the most effective and efficient resolution consistent with company installation standards; identify and repair physical security systems as required to ensure operability and compliance with any applicable building code
  • Apply all necessary documentation for tracking of service-related issues
  • Demonstrate knowledge and skill in the safe use of hand and power tools, analog and digital test equipment and CCTV testing devices
  • Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low-voltage applications
  • Establish and maintain effective working relationships with both internal and external customers
  • Provide phone and on-line remote diagnostic support
  • Fulfill additional duties as assigned by leadership

Qualifications:

  • Good verbal and written communication skills for effective interaction with internal & external customers
  • Be able to work independently or as a member of a team
  • Ability to meet deadlines and work in a fast-paced environment with minimum direction
  • Understanding of Windows operating systems and overall IT network topology
  • Highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services (AUTS) core values

#LI-EL1

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

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