Health Support Technician

4 weeks ago

Jacksonville, Florida, United States State of Florida Full time
Job Summary:

This is a challenging and rewarding opportunity to work as a Health Support Technician with the State of Florida. As a member of our team, you will be responsible for providing health support functions in a comprehensive health care setting under the direct supervision of the Registered Nursing Consultant and coordination with the Assistant Community Health Nursing Director.

Key Responsibilities:

Ensures positive communication and interactions with internal and external customers while performing clinical and clerical functions.

Ensures interactions and communications with clients and team members are positive, accurate, and clear. Takes initiative to listen and understand the views of others.

Responsible for the collection of laboratory specimens, performing venipuncture and other laboratory tests.

Uses two patient identifiers to identify correct patient.

Completes electronic or manual requisitions for laboratory tests as applicable.

Labels and dates each specimen correctly.

Consistently completes laboratory log documentation.

Performs quality controls at the beginning of each day.

Monitors refrigerator temperature twice daily.

Obtains height, weight, blood pressure, and other special procedures as requested by the medical provider or indicated by protocol, and documents appropriately on client's medical record.

Assists Medical Provider with examinations and treatments as requested, abiding by preventive health standards outlined in operating protocol.

Complies with biohazardous waste policy.

Maintains lab tracking form and comply with lab tracking policy.

Keeps current of any laboratory policy changes and discuss with supervisor for clarity as needed.

Monitors all clinic logs for compliance: Laboratory log, Quality Control, Pregnancy Tests, IPO, Hypertension, Diabetes, etc.

Takes initiative to perform inventory for laboratory supplies and orders items as needed. Performs inventory of medical supplies in exam rooms and notifies appropriate staff for ordering as soon as possible. Supplies are required to be always maintained to ensure client services are not disrupted.

Scans and attaches medical records to electronic health record. Ensures positive communication when answering telephones and assists with telephone messages as appropriate.

Attends in-service education, staff meetings and health promotion activities as directed or indicated, and other related duties as requested.

Requirements:

Knowledge of basic medical terminology.

Phlebotomy skills.

Knowledge of basic computer software.

Skill in using medical instruments or testing equipment.

Skill in taking and reading blood pressure.

Ability to interview patients and obtain a complete medical history.

Ability to follow instructions.

Ability to keep accurate records.

Ability to distribute prescribed medications.

Ability to communicate effectively.

Ability to establish and maintain effective working relationships with others.

Able to provide direct patient care services of a medical nature in a public health, medical or clinical setting.

Responsible for processing, coordinating, and following up on referrals with other agencies and documenting referrals in the electronic health record.

As needed, will be required to cover clinics outside of your normal work area when staffing shortages are recognized which may include traveling to another clinic location.

Preferred Qualifications:

Experience as a Medical Assistant or Health Support Technician in a clinic/physician office setting, hospital, or long-term care facility.

Experience in phlebotomy.

Bilingual English/Spanish preferred but not required.

Working for the State of Florida:

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

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