Assistant Program Director
21 hours ago
Lantern Community Services Inc is seeking a highly skilled and compassionate Assistant Program Director to join our team. As a key member of our leadership team, you will be responsible for providing clinical supervision and coaching to case management staff, promoting strategies that support learning and professional development, and ensuring high standards of care and quality service delivery.
Key Responsibilities- Provide clinical supervision and coaching to case management staff to ensure they have the skills and knowledge needed to provide high-quality services to our clients.
- Promote strategies that support learning and professional development, including training and skill-building opportunities for staff.
- Review and approve documentation completed by the case management team to ensure it meets regulatory and agency standards.
- Conduct internal chart reviews in collaboration with the clinical team to ensure clients receive services that support housing stability and quality of life.
- Review dashboards and monthly reports with staff to track outcomes and identify areas for improvement.
- Support the Program Director in developing site-specific policies, tracking and reporting instruments, and strategies that support outcomes accountability and quality service delivery.
- Collaborate with the Program Director in facilitating Clinical and Staff Meetings to ensure effective communication and collaboration among team members.
- Provide clinical supervision in the development of treatment plans and in assessing for safety planning with the clinical team.
- Identify community resources, facilitate referrals, and serve as a liaison with various care coordination agencies, health and mental health providers, substance use programs, and employment providers to secure services for clients.
- Develop supervision plans and accountability systems that manage reporting requirements and service standards.
- Ensure staff use a harm reduction approach to support residents around issues of substance use.
- Identify training and skill-building needs of the clinical team that will ultimately help promote high-quality life standards.
- Support staff in actively engaging residents through regular apartment visits, community outings, and escorts to appointments as needed.
- Collaborate with Arete Property Management and Housing & Stability partners to help clients maintain their housing, support their successful transition to healthy independent living, and understand the terms of their lease.
- Collaborate with Cross Buildings to access full menu of supportive services designed to improve clients' wellness and quality of life.
- Collaborate with Compliance and QA/QI departments to standardize funder reporting, track outcomes, and engage in incident review and internal auditing processes.
- Develop and implement groups and programming that are client-centered and foster a supportive and inclusive community.
- Hire and train new staff, as well as manage the progressive disciplinary process in collaboration with the Program Director and Human Resources.
- Co-facilitate staff meetings, clinical meetings, building management meetings, and community meetings with clients.
- Evaluate clients for suicidal/homicidal risk, support staff in developing safety plans for residents, respond to and de-escalate crises as needed.
- Prepare, review, and manage follow-up of incident reports, as well as appropriate incident reporting to funders.
- Provide overall day-to-day program management in collaboration with, and in the absence of, the Program Director.
- Complete required reports as assigned.
- MSW or MHC required (license required within one year of employment).
- A minimum of two years of supervisory experience in a supportive housing setting is required.
- Knowledge of mental health, substance use, young adults and/or chronically homeless populations.
- Experience working with OMH, DOHMH, and/or HASA contract managers and knowledge of funders' regulations, scopes of services, and standards.
- Must possess strong trauma-informed clinical engagement and interpersonal skills; be able to work effectively as part of a team and able to make sound assessments of tenants' strengths and needs.
- Committed to working within a harm reduction model with individuals actively struggling with ongoing substance use.
- Must have initiative, exercise good judgment and be able to manage competing priorities.
- Must be able to work independently with high standards of integrity, as well as demonstrate competence in working collaboratively with others.
- Experience utilizing databases to document and report work with clients and staff.
- Strong writing, communication, and organizational skills.
- Commitment to integrating values of diversity, equity, belonging, inclusion, and justice as part of the program culture.
- LMSW/LMHC preferred.
- Managing relationship with property management partners in Supportive Housing setting.
- Experienced in facilitating clinical groups.
- Fiscal management and oversight of program budgets.
- Experience working with evidence-based models such as Motivational Interviewing.
- Bilingual.
This job operates in a supportive housing site and works with a population who experiences mental illness, addiction, disability, HIV, and other chronic illnesses.
Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs, and kneel. They must also use their hands to type, handle, or feel. The employee is frequently required to talk or hear and occasionally lift and move up to 5 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
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