Customer Support Associate
4 days ago
Becoming a Landside Service Agent at Metropolitan Nashville Airport Authority (MNAA) means joining a team dedicated to providing exceptional customer experiences. Our airport serves as a gateway to Music City and beyond, generating over $9.9 billion in total economic impact annually and supporting more than 76,000 jobs in the region. As a Landside Service Agent, you will be responsible for assisting with the transfer of airport guests and enforcing the airport's commercial ground transportation policy.
About the JobKey responsibilities of this role include:
- Providing guidance to ground transportation operators on the correct procedures for operation.
- Monitoring and operating computerized transportation access equipment, including daily input and occasional repairs.
- Identifying and reporting any unusual activities, such as traffic or curbside issues, to the relevant authorities.
- Conducting regular inspections of commercial ground transportation vehicles to ensure compliance with the commercial ground transportation policy.
- Managing the flow and parking of commercial vehicles on the ground transportation level.
- Ensuring adherence to the airport's commercial ground transportation policy.
- Performing daily checks of ground-level comfort facilities and curbside areas for potential hazards and maintenance needs.
- Maintaining a record of daily events to document any discrepancies.
To excel in this position, you should possess:
- A High School Diploma or equivalent.
- At least two years of experience in customer-facing roles.
Metropolitan Nashville Airport Authority offers a supportive work environment that prioritizes Respect, Integrity, Service, and Excellence (RISE). Our Landside Service Agents are essential to maintaining the efficiency of our airport operations, and we strive to provide them with the tools and resources necessary to achieve their best.
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