District Operations Manager II

1 week ago


Norfolk, Virginia, United States Liberty Military Housing Full time
About the Role

Job Description:

We are seeking a highly skilled and experienced District Operations Manager II to oversee the operations of a multi-family residential community at Liberty Military Housing. As a key member of our team, you will be responsible for ensuring the financial success of the property and providing a quality living experience for our residents.

  • Leadership:
  • Manage, hire, schedule, and develop the on-site team, including office and maintenance personnel.
  • Evaluate the efficiency of staff and provide ongoing training, coaching, counseling, and supportive leadership.
  • Ensure all employees comply with company policies and procedures, and complete required training in a timely manner.
  • Operational/Administrative:
  • Responsible for the community budget and achievement of operational, financial, and occupancy goals.
  • Oversee all capital expenditure projects for the community, including approvals, letters, tracking, scheduling, and inspections.
  • Participate and oversee staff in outreach marketing activities to obtain prospective residents.
  • Conduct regular property walks/inspections to ensure the community is well-maintained according to Liberty Military Housing's quality standards.
  • Resident Relations:
  • Ensure resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.
  • Work in conjunction with district staff/community services team to develop and/or implement resident retention programs.

Requirements:

  • Minimum of 3 years' experience in the property management industry (previous supervisory experience preferred).
  • Proven success demonstrating leadership, customer service, problem-solving, decision-making, multi-tasking, communication, and organizational skills.
  • Ability to encourage a positive and collaborative team environment.
  • Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
  • Fair Housing certification – must obtain Fair Housing certification within 2 weeks of employment.
  • Experience with and understanding of budgets and financial operations.
  • Ability to multi-task, prioritize, and delegate duties to ensure operational objectives are achieved.
  • Possess a positive and professional demeanor in all business interactions, under all circumstances.

What We Offer:

  • Medical/Dental/Vision Insurance*
  • Life and AD&D Insurance
  • 401k Retirement Plan w/company match
  • Employee Stock Ownership plan
  • Incentive Bonus Program
  • 10 Paid holidays per year
  • 40 hours Paid Sick Leave per year**
  • 80 hours Paid Vacation per year**

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