Customer Service Representative

17 hours ago


Indianapolis, Indiana, United States Bone Dry Roofing Full time
Job Summary

Bone Dry Roofing is seeking a skilled Customer Service Representative to provide exceptional service to our customers. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and ensuring a positive experience for each caller.

Key Responsibilities
  • Respond to customer calls, emails, and other inquiries in a timely and professional manner.
  • Resolve customer complaints and issues in a fair and efficient manner.
  • Provide accurate and up-to-date information about our products and services.
  • Work closely with other team members to ensure seamless communication and collaboration.
  • Meet or exceed performance metrics and quality standards.
Requirements
  • High school diploma or equivalent required.
  • 2-3 years of call center experience with telephone systems and technology.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong typing skills and proficiency with CRM software.
Benefits
  • $18 per hour.
  • Medical, vision, and dental insurance.
  • Company paid life insurance.
  • 401(k) plan with 3% company contribution.
  • PTO, vacation, and sick time.
  • Free access to on-site gym with showers available.

Bone Dry Roofing is an Equal Opportunity/Affirmative Action employer. We are committed to diversity and inclusion in the workplace.



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