Conversational AI Developer
3 weeks ago
Chatbot Engineer
At RIT Solutions, Inc., we are seeking a skilled Conversational AI Developer to join our team. The ideal candidate will have experience in designing, developing, and maintaining chatbot solutions using Conversational AI platforms to enhance self-service interactions throughout the customer journey.
Key Responsibilities:
Design and develop conversational interfaces using Conversational AI platforms
Implement conversation flows and automated responses to optimize the customer experience
Author and automate test cases to ensure chatbots perform accurately and provide consistent, contextually relevant responses
Collaborate cross-functionally to prioritize tasks, manage backlogs, and ensure timely delivery of key features aligned with business goals
Requirements:
3-5 years of experience in chatbot development or similar roles within large-scale, customer-facing environments
Proven experience in building, deploying, and managing chatbots that enhance customer service efficiency
Familiarity with Conversational AI platforms such as NLX, Dialogflow, Microsoft Bot Framework, Rasa, or IBM Watson Assistant
Technical Skills:
Proficiency in JavaScript for developing interactive chatbot interfaces
Advanced Python skills for backend logic, machine learning integration, and enhancing chatbot capabilities
Experience with Client models (e.g., TensorFlow, PyTorch, Keras) and NLP libraries (e.g., spaCy, NLTK, GPT-3) for improving chatbot accuracy and contextual understanding
Strong understanding of NLP techniques such as intent recognition, entity extraction, and sentiment analysis
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