Client Experience Manager

6 days ago


Chicago, Illinois, United States Angelica Garcilazo - State Farm Agent Full time
Job Overview

This Client Experience Manager position is a unique opportunity to enhance your career while delivering exceptional customer experiences that drive the growth of a successful insurance agency.


Estimated Salary Range

$55,000 - $70,000 per year based on location and experience.


Job Description

We are seeking a highly skilled and customer-focused individual to manage customer inquiries, resolve issues, and coordinate with other departments to ensure customer satisfaction. As a Client Experience Manager, you will play a vital role in enhancing our clients' experiences and driving business growth.


Responsibilities
  • Customer Service: Manage customer inquiries and resolve issues in a timely and professional manner.
  • Record Management: Maintain accurate and up-to-date client records, ensuring seamless communication and issue resolution.
  • Retention Strategies: Assist in developing and implementing customer retention strategies to improve client loyalty and satisfaction.

Qualifications
  • Strong Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Stress Management: Ability to handle high-pressure situations calmly and professionally, maintaining a positive attitude and focus on customer satisfaction.

Benefits
  • Competitive Salary: A salary range of $55,000 - $70,000 per year, depending on location and experience.
  • Bonus Structure: Bonus opportunities based on performance and individual contributions.
  • Professional Development: Opportunities for training, development, and advancement within the company.
  • Team Environment: Collaborative and dynamic team environment, with opportunities to work closely with colleagues and management.


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