Service Delivery Expert for Access Services

6 days ago


Menomonee Falls, Wisconsin, United States FROEDTERT HEALTH Full time

Froedtert Health is seeking a highly skilled Service Delivery Expert to join our team. As an Access Services Representative, you will be responsible for responding to incoming calls from internal and external callers, providing assistance as needed, and orienting new employees.

About the Role

This is a hybrid position with a 0.4 FTE (Full-Time Equivalent) schedule, working Shift 2 hours. The successful candidate will be based at our WOODLAND PRIME 400 facility in US:WI:MENOMONEE FALLS.

Key Responsibilities
  • Respond to incoming calls, provide assistance, and document patient interactions using EPIC, the electronic medical record
  • Assist other work groups as needed and participate in orienting and training new employees
  • Provide exceptional customer service to patients, visitors, hospital staff, clinic staff, and physicians
Requirements
  • A minimum of 1 year of customer service experience is required
  • Previous telecommunications and hospital experience is preferred
  • High School diploma or equivalent is preferred
  • Strong data entry, organizational, and multi-tasking skills are essential
  • Demonstrates a solid working knowledge of communication devices and software, including the AMCOM system
Benefits

We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience, plus a comprehensive benefits package that includes:

  • Paid time off
  • Growth opportunities through Career Pathways and Career Tuition Assistance
  • Academic Partnership with the Medical College of Wisconsin
  • Referral bonuses
  • Retirement plan - 403b
  • Medical, Dental, Vision, Life Insurance, Short & Long Term Disability
  • Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available
About Froedtert Health

The Froedtert & MCW health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center. We engage in thousands of clinical trials and studies, making us a leader in medical research and education.

We are proud to be an Equal Opportunity Employer who values diversity and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us.



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