Customer Accounts Relationship Specialist
3 days ago
With a focus on building strong relationships with customers, this role is ideal for individuals who enjoy working with people and driving payment collections.
Aaron's Customer Account Advisors serve as coaches to our customer base, ensuring they are 100% satisfied with their products. As a Customer Accounts Relationship Specialist, you will build rapport with customers over the phone and in person to help them achieve their goals.
We're seeking highly motivated and results-driven individuals who can connect with customers, demonstrate empathy, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation, and persuasion skills are essential for success in this role.
The work involves:
- Maintaining updated customer information in our store computer system
- Direct contact with customers who have not renewed their Lease agreement(s)
- Selling customers on the benefits of timely lease agreement renewal payments
- Assisting the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals
- Providing exceptional customer service
To be successful in this role, you'll need:
- United States: at least 21 years old with a valid state Driver's License and compliance with our Driver Qualification Policy
- Ability to work varying hours from 8 am to 9 pm
- Ability to lift up to 50 lbs without assistance and up to 300 lbs with a dolly
- Two years of retail/customer service experience preferred
- High School diploma or equivalent preferred
- Excellent interpersonal and communication skills
- Proper telephone etiquette
Salary Range: $26,000 - $32,000 per year (depending on location and qualifications)
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