Customer Service Representative
1 week ago
We are seeking a highly skilled Customer Service Manager to join our sales team at Restaurant Depot. As a key member of our customer-facing staff, you will be responsible for delivering exceptional service to our clients by providing in-depth product knowledge and expert advice on store merchandise.
Key Responsibilities:
- Maintain up-to-date knowledge of products and customer satisfaction to ensure accurate information is provided to customers
- Process customer orders/changes according to established department policies and procedures
- Investigate and resolve customer complaints in a timely and professional manner
- Partners with Field Marketing Representatives to meet and exceed customer service expectations
- Assist customers with product location and detailed information when needed
Requirements:
- Bachelor's Degree or equivalent experience in customer service
- Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures
- Effective oral and written communication skills
- High level of interpersonal skills to handle sensitive and confidential situations
- Commitment to company values and strong customer orientation
Work Environment:
The majority of your workday will be spent in a typical office environment with occasional visits to the store areas where temperatures may be cool or cold. You must be comfortable working in a fast-paced environment and able to adapt to changing priorities.
About Our Company:
At Restaurant Depot, we are committed to providing exceptional customer service and supporting our employees in their career development. We offer a competitive salary range of $16.38 - $16.93 per hour, depending on experience.
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