Web Customer Service Representative Lead
6 hours ago
We are seeking a highly skilled and experienced Web Customer Service Representative Lead to join our team at the University Co-op. As a key member of our Web Fulfillment department, you will be responsible for overseeing daily operations, ensuring excellent customer service, and driving process improvements.
Responsibilities- Provide exceptional customer service to external and internal customers, demonstrating the Co-op's core customer service standards.
- Act with integrity and trust, promoting the Co-op's core values and ensuring a positive work environment.
- Ensure smooth operation of the Web Fulfillment department, carrying out all responsibilities and processes related to your area.
- Work closely with other Web Leads to educate and develop the next team of employees for advanced roles in the Co-op.
- Develop and train employees in web tasks, listen to feedback, and implement process improvements to increase efficiency.
- Act as a Web CSR Supervisor on Duty when needed, overseeing daily opening duties, timely order processing and shipping, and supervising and training employees.
Qualified candidates for the Web Customer Service Representative Lead position will have a minimum of a High School Diploma or GED, previous Web Order and/or Supervisor experience, and basic clerical and phone experience. Strong organizational, time management, problem-solving, and communication skills are required.
BenefitsThe University Co-op offers a comprehensive benefits package, including medical, dental, vision, company-paid long and short-term disability, life insurance, 403b with up to a 5% match, accident and critical illness insurance, and flexible spending account. Additionally, you will enjoy generous paid time off, holiday and personal days, regular 25% discount on books, and 40% employee discount on most other merchandise.
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