Advanced Patient Care Specialist

5 days ago


Huntington Beach, California, United States NYU Langone Health System Full time
Job Summary:

We are seeking a highly skilled and compassionate Licensed Practical Nurse to join our team at NYU Langone Health System. As an Advanced Patient Care Specialist, you will play a critical role in delivering exceptional patient care and contributing to the success of our healthcare organization.

About Us:

NYU Langone Health System is a leading academic medical center with a deep commitment to medical education and research. Our 591-bed hospital offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We strive to be a place where talented individuals can thrive and make a meaningful difference in the lives of our patients and communities.

Responsibilities:

- Participate in patient-centered quality and performance improvement initiatives consistent with service and departmental programs.
- Acquire and maintain current LPN knowledge and competence to fulfill responsibilities.
- Support the missions, philosophy, standards, goals, and objectives of NYU Langone Health System.
- Collect patient healthcare data systematically and on an ongoing basis using appropriate assessment techniques and instruments.
- Enforce adherence to NYULH and FGP policies and procedures and standards, including but not limited to HIPAA, Compliance, Human Resources, etc.

Patient Experience:

- Serve as a Brand Ambassador by upholding the NYULH Mission, vision, and values and promoting excellence in the patient experience during every encounter.
- Drive consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off).
- Proactively anticipate patient needs and participate in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalate to leadership as appropriate.

Requirements:

To qualify, you must have a Graduate of LPN program with current NYS OP LPN licensure and registration. Ability to complete multiple tasks efficiently and thrive in a team work environment which pursues a positive patient care experience. Physical stamina, manual dexterity, visual and aural acuity to perform responsibilities needed also required.

Salary: The salary for this role is estimated to be around $65,858 annually, depending on qualifications and experience.

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