Service Assistant
3 days ago
As a Service Assistant at Cooper's Hawk Winery & Restaurants, you will play a vital role in delivering exceptional guest experiences. You will be the point person for all aspects of staging the dining area, ensuring our guests have everything they need for a memorable dining experience.
Key Responsibilities- Greet guests with hospitality and friendliness
- Actively communicate with all departments to ensure a seamless guest experience
- Adhere to Cooper's Hawk service standards and food handling procedures
- Pick up and deliver food orders to the table as assigned
- Engage with guests, fulfilling requests and answering questions about food, wine, and facilities
- Maintain knowledge of Cooper's Hawk menu
- Ensure dishes are stocked and available for table service
- Maintain a safe, clean, organized, and stocked work area
- Perform other duties as assigned
- Must represent Cooper's Hawk values
- Must be at least 18 years of age
- An individual who thrives in a team-based environment
- Has a passion for guest service and hospitality-focused
- Must be able to read, write, and understand English
- Ability to work flexible shifts and schedules, inclusive of weekends and some holidays
- Ability to multi-task and work calmly and effectively under pressure
- Ability to lift and carry up to 40 lbs.
- Ability to stand and walk up to 10 hours per shift
- Incredible discounts on dining, carryout, retail wine, and private events
- Medical, prescription, dental, vision insurance, and wellness program
- Company matching 401(k) retirement savings plan
- Flexible savings accounts for health and dependent care
- Highly competitive pay and team member incentives
- Paid time off and access to the team member relief program
- Employee assistance program for mental health, legal, and financial counseling
- "Everyday Benefits" program for insurance coverage and employee discounts
- Employee referral bonus program
- Wine and culinary education
- Career growth flight plan
- Milestones recognition program
Cooper's Hawk Winery & Restaurants was created to bring the Napa Valley experience to all of America, combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Our wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild Awards. We believe that food and wine hold the power to forge a community, and with the world's largest wine club membership, we are democratizing the good life."}
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