Sales BDC Representative

Great Lakes Honda West is seeking a highly motivated and customer-focused individual to join our team as a Sales BDC (Business Development Center) Representative. With a competitive hourly wage and opportunities for performance-based bonuses, this role offers a rewarding career path in the automotive industry.

This is a dynamic and challenging position that requires excellent communication skills, attention to detail, and a passion for delivering outstanding service. As a Sales BDC Representative, you will play a crucial role in engaging with customers, scheduling appointments, and providing exceptional support to ensure their satisfaction.

• Customer Engagement: Respond promptly and professionally to inbound inquiries from customers regarding service appointments, pricing, and general inquiries.
• Scheduling and Follow-up: Utilize phone, email, and other communication channels to follow up with customers and schedule service appointments.
• Customer Assessment and Support: Actively engage with customers to assess their needs, answer questions, and provide accurate information about available services.
• Record Keeping and Collaboration: Maintain detailed records of customer interactions, service appointments, and follow-up activities in the CRM system, collaborating with service advisors and technicians to ensure efficient scheduling and timely completion of service appointments.
• Process Improvement: Proactively identify opportunities to enhance the customer experience and provide feedback to improve processes and procedures.
• Staying Informed: Stay informed about product updates, service promotions, and company policies to effectively communicate with customers.

• Education: High school diploma or equivalent; some college coursework preferred.
• Experience: Previous experience in a customer service or sales role, preferably in the automotive or service industry.
• Communication Skills: Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
• Attention to Detail: Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.
• Technical Skills: Proficiency in computer systems and software applications, including CRM platforms and Microsoft Office suite.
• Adaptability: Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Attitude and Work Ethic: Positive attitude, strong work ethic, and a commitment to delivering exceptional service to customers.

• Competitive Hourly Wage: Competitive hourly wage based on experience, with opportunities for performance-based bonuses.
• Comprehensive Benefits Package: Comprehensive benefits package including health insurance, retirement savings plan, and paid time off.
• Ongoing Training and Development: Ongoing training and development opportunities to enhance your skills and advance your career.
• SUPPORTIVE WORK ENVIRONMENT: Supportive and collaborative work environment with opportunities for growth and advancement within the company.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.