Technical Support Specialist

1 week ago


Warrendale, Pennsylvania, United States Tekfortune Inc Full time
Job Title: End User Support

Tekfortune Inc is a leading consulting firm specializing in permanent, contract & project-based staffing services for top organizations. We are seeking a skilled End User Support professional to join our team.

Job Summary:

We are looking for a highly motivated and customer-focused End User Support specialist to provide timely and high-quality technical support to our clients. The ideal candidate will have a minimum of 5 years of technical experience, excellent communication skills, and a strong understanding of client-based operating systems.

Responsibilities:
  • Provide customer-facing end-user support for laptop, desktop, tablets, and associated hardware peripherals.
  • Manage the ticket queue in the Remedy system and ensure tickets are resolved and closed within the defined service level agreement.
  • Respond to end-user requests for updates on ticket status and follow up as needed.
  • Coordinate with vendors for provision of end-user support, including hardware vendor technicians for warranty repair/replacement.
  • Perform managed print service invoicing/meter read/polling report verification.
  • Perform end-user support-related security and controls and compliance-related tasks, such as access reviews, risk assessments, and controls verifications.
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
  • Provide IT support for on-site or off-site events and meetings, including site setup, coordination with venue IT/AV contacts, and stand-by support.
  • Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
  • Provide on-call support if required outside business hours on a rotational basis.
Health and Safety Responsibilities:
  • Take every reasonable precaution to protect the health and safety of fellow employees, themselves, and any other person at or in the vicinity of a work site.
  • Read, understand, and comply with the company's safety policies, rules, procedures, and practices.
  • Notify management of any unsafe or harmful acts or conditions that may impact health, safety, or the environment.
  • Promptly report to management all incidents, including injuries, illnesses, and near misses.
  • Observe general principles of incident prevention and participate in the requirements of the safety program.
  • Use devices and wear PPE as per regulatory requirements and HCL's standards.
  • Refrain from causing or participating in harassment or violence.
  • Operate, use, or maintain all tools and equipment in accordance with established or accepted procedures and practices.
  • When performing work on behalf of HCL on a client's work site, abide by the policies, rules, and procedures that are stipulated within the client's safety program.
  • Cooperate with any person exercising a duty imposed by the provincial OHS Act, Regulations, or Code.
  • Comply with the provincial OHS Act, Regulations, and Code.
  • Set an example for good safety conduct.

For more information and other job opportunities, please visit our website.



  • Warrendale, Pennsylvania, United States Tekfortune Inc Full time

    Job DescriptionTekfortune Inc is seeking a skilled End User Support professional to join our team. As a member of our End User Support team, you will provide timely and high-quality technical support to our customers.Responsibilities:Provide customer-facing end-user support for laptop, desktop, tablets, and associated hardware peripherals.Manage the ticket...


  • Warrendale, Pennsylvania, United States Managed Staffing Full time

    Managed Staffing is seeking a skilled Training Specialist to develop and lead training programs in Warrendale, Pennsylvania. The ideal candidate will have expertise in preparing students for practical employment in technical fields. Key responsibilities include designing and implementing training programs, leading workshops and training sessions, and...


  • Warrendale, Pennsylvania, United States Mitsubishi Electric Power Products Full time

    POSITION OVERVIEWAs a Lead Technical Service Specialist, you will be responsible for overseeing project site coordination and delivering services for IT Cooling systems. This includes installations, preventive maintenance, troubleshooting, and repairs. Your advanced expertise will not only guide your own work but also direct others in achieving service...


  • Warrendale, Pennsylvania, United States Mitsubishi Electric Power Products Full time

    POSITION SUMMARYMitsubishi Electric Power Products (MEPPI) is seeking a Lead Technical Sales Specialist to spearhead initiatives aimed at cultivating and overseeing both technical and commercial partnerships with clients. The successful candidate will provide guidance and support to sales initiatives, including pricing assessments, customer order...


  • Warrendale, Pennsylvania, United States Global Technical Talent Full time

    Job DescriptionWe are seeking a highly skilled Protection and Control Training Specialist to join our team at Global Technical Talent. As a key member of our Power Systems Training Team, you will be responsible for designing and developing training programs for Protection and Control (P&C) technicians and engineers.Key Responsibilities:Develop and lead...


  • Warrendale, Pennsylvania, United States Limbach Facility Services, LLC Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Corporate Support Specialist to join our team at Limbach Facility Services, LLC. As a key member of our corporate team, you will be responsible for providing administrative support to our staff and ensuring the smooth operation of our office.Key ResponsibilitiesPerform general clerical duties,...


  • Warrendale, Pennsylvania, United States Eclipse Construction Management, LP Full time

    Position OverviewEclipse Construction Management, LP, a distinguished name in the construction industry, is on the lookout for a Sales Support Specialist to enhance our team. This position will play a crucial role in assisting the Sales Director with various responsibilities to ensure seamless operations and outstanding client service.Key...


  • Warrendale, Pennsylvania, United States Cellular Sales Full time

    Cellular Sales: Customer Support Specialist Customer Service | Business Development Join a Growing Team at Cellular Sales Are you eager to transform your job into a fulfilling career within a dynamic and supportive environment? Cellular Sales offers a rewarding career path with a family-oriented culture. Your drive to succeed and positive attitude are...


  • Warrendale, Pennsylvania, United States Armstrong Group Full time

    Are you looking to make a difference in a rapidly expanding sector? The rising need for smart home security has created an exciting opportunity at Guardian for a Customer Support Representative like you. We offer cutting-edge technology, round-the-clock professional monitoring, and peace of mind to countless customers. Our solutions are installed by skilled...


  • Warrendale, Pennsylvania, United States Magnit Full time

    Job Summary:Magnit is seeking a highly organized and detail-oriented Eligibility Specialist to join our team. As an Eligibility Specialist, you will be responsible for delivering administrative and business services in Eligibility, implementing and maintaining eligibility for benefits, and interacting with internal partners and external clients/vendors.Key...


  • Warrendale, Pennsylvania, United States Materials Research Society Full time

    About the RoleThe Materials Research Society is seeking a highly organized and detail-oriented Meetings Program Assistant to join our team. As a key member of our Programs Department, you will play a critical role in supporting the development and execution of our technical programs.Key ResponsibilitiesTechnical Program Development: Assist in the development...


  • Warrendale, Pennsylvania, United States Insight Global Full time

    Essential Qualifications:A minimum of 10 years of expertise in the electrical service sector, particularly with end-user electrical distribution apparatus such as switchgear, motor control centers, transformers, and power electronic devices, encompassing tasks like preventive maintenance, testing, commissioning, troubleshooting, and installation.Robust...


  • Warrendale, Pennsylvania, United States Westinghouse Electric Company Full time

    Reference #: 19526 Are you eager to join a forward-thinking team that champions Westinghouse's vision of delivering sustainable energy solutions? At Westinghouse, we value our workforce as our greatest asset and strive to attract and retain the most skilled professionals while fostering diversity in the global workplace.Production Engineering SpecialistOur...


  • Warrendale, Pennsylvania, United States Insight Global Full time

    Essential Qualifications:Bachelor's degree in engineering or a related discipline, or 5-10 years of relevant professional experience.A minimum of 4 years in assessing, testing, installing, or servicing industrial and commercial power systems equipment.Experience in operating electrical machinery or performing preventive maintenance.Proficient in insulation...


  • Warrendale, Pennsylvania, United States Manpower Engineering Full time

    Job SummaryWe are seeking a highly experienced Electrical Safety Specialist to join our team at Manpower Engineering. As a Technical Reviewer, you will play a critical role in ensuring the safety of our clients' employees and equipment in the field.Key ResponsibilitiesProvide technical guidance on Lock Out / Tag Out (LOTO) planning and implementation to...


  • Warrendale, Pennsylvania, United States Westinghouse Electric Company, LLC Full time

    Are you passionate about contributing to a pioneering team that aligns with Westinghouse's vision of delivering sustainable energy solutions? At Westinghouse, we value our workforce as our greatest asset and strive to attract and recruit the most qualified individuals while promoting diversity in the global workplace. Quality Assurance Specialist Our Global...


  • Warrendale, Pennsylvania, United States Pyramid Consulting Full time

    We are currently seeking a dedicated Insurance Eligibility Specialist. This role offers a contract opportunity with the potential for long-term engagement. Position Overview: This position is designed for individuals who are proficient in managing eligibility inquiries and providing support in the healthcare insurance sector. The successful candidate will...


  • Warrendale, Pennsylvania, United States Belcan Full time

    Job Title: Training SpecialistLocation: Warrendale, PA USADuration: 12 Months Contract (Potential Temp to Perm)Pay Rate: $80/hr.Shift Time: 1st Shift, M-F (8AM-5PM)Job Description:Overview: Belcan is seeking a highly skilled Training Specialist to develop and lead a comprehensive training program for Protection and Control (P&C) technicians and...


  • Warrendale, Pennsylvania, United States Insight Global Full time

    Job Title: Electrical Systems SpecialistCompany: Insight GlobalEssential Qualifications:Bachelor's degree in engineering or a related discipline, or 5-10 years of relevant professional experienceMinimum of 4 years' experience in assessing, testing, installing, or servicing industrial and commercial electrical systemsProficient in operating electrical...


  • Warrendale, Pennsylvania, United States SPECTRAFORCE Full time

    Position: Healthcare Eligibility SpecialistWork Environment: RemoteContract Duration: 5+ Months (Potential for extension based on business needs and individual performance)Training Schedule: Initial Training: Monday-Friday, 8:30 AM - 5:00 PM EST; Post-Training Schedule: 8:00 AM - 6:30 PM EST, subject to operational requirements.Training Duration: 4 weeks of...