**Lead Team Member**, **Team Lead**, **Operations Manager**, **Business Development Manager**, **Client Experience Manager**

2 weeks ago


Petaluma, California, United States Massage Envy Full time

About Us

Massage Envy is a nationwide wellness franchise providing massage, stretch, and skin care services. Our mission is to make massage, stretch, and facials an integral part of whole-body wellness.

Job Summary

We are seeking a highly motivated and experienced Lead Team Member to join our team in Petaluma. As a key member of our leadership team, you will be responsible for leading by example, motivating and coaching your team, and driving business results.

Key Responsibilities

  • Lead and manage a high-performing team of sales associates and service providers
  • Develop and implement strategies to drive business growth and improve client satisfaction
  • Communicate effectively with team members, regional directors, and other stakeholders
  • Monitor and analyze business performance metrics to inform decision-making
  • Provide exceptional customer service and ensure a positive client experience

Requirements

  • Commission-based sales experience (preferred)
  • Customer service experience (preferred)
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • High school diploma or equivalent required; bachelor's degree preferred

What We Offer

  • A competitive salary and bonus structure
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Access to comprehensive training and resources
  • A comprehensive benefits package, including health, dental, and vision insurance


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