Customer Service Representative

2 weeks ago


Pickens, South Carolina, United States Zaxby's Full time

Job Summary:

Zaxby's is seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, ensuring a positive dining experience for our guests, and contributing to the overall success of our restaurant.

Key Responsibilities:

  • Customer Service: Greet guests warmly, take orders accurately, and handle payments in a timely and efficient manner.
  • Teamwork: Collaborate with colleagues to maintain a clean and safe environment, restock supplies, and ensure seamless service.
  • Menu Knowledge: Familiarize yourself with our menu offerings, promotions, and ingredients to effectively answer guest questions and make recommendations.
  • Communication: Clearly communicate with guests, colleagues, and management to ensure a smooth and enjoyable dining experience.
  • Adaptability: Be flexible and willing to adapt to changing situations, such as a high volume of guests or equipment malfunctions.
  • Quality Control: Maintain high standards of quality in food preparation, presentation, and service.
  • Equipment Maintenance: Report any equipment issues to management and assist with routine maintenance tasks.
  • Additional Responsibilities: Participate in ongoing training and development programs, contribute to inventory management, and perform other tasks as assigned by management.

Requirements:

  • Minimum age of 16
  • Ability to work in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks
  • Basic math skills and accuracy with handling cash and credit transactions


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