Customer Service Representative

4 weeks ago


Columbus, Ohio, United States CarMax Full time

Job Summary: We are seeking a highly skilled Customer Operator to join our team at CarMax. As a Customer Operator, you will play a critical role in delivering exceptional customer service by supporting the Service Department in various ways.

Key Responsibilities:

  • Answer all incoming service calls in a prompt and friendly manner, displaying empathy and a positive tone throughout the customer interaction.
  • Assist Customer Advisors/Service Consultants with customers when needed, ensuring seamless communication and resolution.
  • Provide written messages to the responsible party in a timely manner, maintaining accurate records and ensuring prompt follow-up.
  • Complete reminder calls for customers scheduled for an appointment, ensuring timely reminders and reducing no-shows.
  • Audit all sublet invoices to ensure they are processed and resolved per CarMax guidelines, maintaining high standards of accuracy and attention to detail.

Requirements:

  • Accountable to Associate 1 Competency Model, demonstrating exceptional interpersonal, communication, and customer service skills.
  • Demonstrate exceptional telephone etiquette and active listening skills, ensuring a positive customer experience.
  • Execute Retail Service Standardized Work, providing exceptional customer service at all times.
  • Maintain or exceed CarMax guidelines for customer satisfaction, consistently delivering high-quality results.

About CarMax: CarMax is a leader in the used car industry, committed to delivering honest, transparent, and high-integrity experiences to our customers. We are an equal opportunity employer, dedicated to creating a diverse and inclusive work environment where all associates can grow and thrive.



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