Operations Manager

4 weeks ago

East Millinocket, Maine, United States The Amynta Group Full time

We are seeking a highly organized and results-driven Operations Manager to oversee and optimize the daily operations within our automotive title department.

The ideal candidate will have a strong background in operations management, preferably within the automotive title industry, and a proven ability to lead teams, streamline processes, and ensure compliance with industry regulations.

This role requires a proactive leader with excellent problem-solving skills and a commitment to delivering high-quality service to our clients.

Key Responsibilities:

Operational Oversight:

  • Manage day-to-day operations of the automotive title department, including processing, verifying, and filing of titles and related documents.
  • Develop and implement efficient workflows to ensure timely and accurate title processing and compliance with state and federal regulations.
  • Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement and implement corrective actions as needed.

Team Leadership:

  • Lead, mentor, and develop a team of title processors, ensuring they are well-trained, motivated, and equipped to meet departmental goals.
  • Conduct regular performance evaluations and provide feedback and coaching to enhance individual and team performance.
  • Foster a collaborative and positive work environment that encourages innovation and continuous improvement.

Process Improvement:

  • Identify opportunities to streamline operations, reduce costs, and improve service delivery.
  • Implement best practices and leverage technology to enhance operational efficiency and accuracy.
  • Work closely with IT and other departments to automate processes and integrate new systems as needed.

Compliance and Quality Assurance:

  • Working with the Compliance Officer, ensure all operations comply with state and federal regulations, industry standards, and company policies.
  • Oversee quality control measures to ensure the accuracy and completeness of title documents.
  • Stay current with changes in laws and regulations affecting the automotive title industry and adjust operations accordingly.

Client and Vendor Relations:

  • Working with the Account Manager, address any concerns or issues related to title processing operations.
  • Maintain strong relationships with vendors, including DMV offices, couriers, and other third-party service providers.
  • Negotiate contracts and service agreements with vendors to ensure the best possible terms.

Budget and Resource Management:

  • Develop and manage the departmental budget, ensuring efficient use of resources and adherence to financial goals.
  • Forecast staffing needs and coordinate with HR to recruit and onboard new team members as necessary.
  • Monitor and control departmental expenditures to stay within budget.

Reporting and Communication:

  • Prepare and present regular reports on operational performance, including productivity, turnaround times, and compliance.
  • Communicate operational updates and strategic initiatives to senior management and other stakeholders.
  • Ensure clear and effective communication within the department and across other teams.

The Amynta Group is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation.

A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity.

The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.

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