Customer Relations Professional

7 days ago


Derry, New Hampshire, United States PICA Manufacturing Solutions Full time
Job Description

PICA Manufacturing Solutions is seeking an exceptional Customer Relations Professional to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients.

Key Responsibilities:

  • Communication Expertise: Act as the primary point of contact for our customers, providing timely support and answering questions with professionalism and expertise.
  • Order Management: Process new orders and adjust existing orders with precision and care, ensuring seamless order fulfillment.
  • Delivery Updates: Provide customers with updates on delivery schedules, keeping them informed every step of the way.
  • Collaboration: Work closely with our PICA China team to ensure timely delivery and resolve any logistical challenges.
  • Problem-Solving: Resolve customer complaints with a problem-solving mindset, ensuring a satisfying outcome.
  • Reporting: Report on customer satisfaction trends and offer insights to management for continuous improvement.
  • Inventory Management: Assist in managing inventory to ensure product availability aligns with customer needs.

We are offering a competitive salary of $65,000 - $80,000 per year, depending on experience. Our comprehensive benefits package includes:

  • Healthcare & Dental: Stay healthy with our top-tier healthcare and dental plans.
  • 401(k) Plan: Invest in your future with our comprehensive 401(k) plan.
  • Paid Time Off: Enjoy paid holidays, along with flexible vacation and sick time to balance work and life.
  • Company Culture: Participate in our holiday parties and outings - we believe in celebrating success together.


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