Hotel Training Specialist
7 days ago
By the Sea Resorts is seeking an experienced Hotel Front Desk Trainer to join our team in beautiful Panama City Beach, Florida.
About the Role:
We are looking for a skilled professional to develop and deliver comprehensive training programs for front desk staff. As a Hotel Front Desk Trainer, you will play a vital role in ensuring that our front desk staff is well-trained and equipped with the necessary skills to provide exceptional customer service.
Key Responsibilities:
- Develop and deliver engaging training sessions to educate employees on company standards, policies, and procedures
- Create training materials, including presentations, manuals, and job aids
- Evaluate the performance of front desk employees through regular assessments and performance reviews
- Provide ongoing coaching and support to ensure continuous improvement in customer service
Requirements:
- Previous experience working at the front desk of a hotel
- Excellent communication and presentation skills
- Strong knowledge of hotel operations and customer service principles
- Ability to effectively train and motivate employees
- Attention to detail and ability to handle multiple tasks simultaneously
What We Offer:
- Competitive compensation package based on experience: $60,000 - $80,000 per year
- Opportunity to work in a beautiful location - Panama City Beach, Florida
- Professional development and growth opportunities
- Health and wellness benefits
- Employee discounts on hotel stays
About By the Sea Resorts:
By the Sea Resorts is a leading hotel chain that offers luxurious accommodations and exceptional customer service. With locations in beautiful beachfront destinations, we strive to provide our guests with unforgettable experiences. We value our employees and believe in creating a positive and inclusive work environment.
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