Licensed Practical Nurse

3 weeks ago

Charlotte, North Carolina, United States Veterans Affairs, Veterans Health Administration Full time
Job Summary

The Telehealth Clinical Technician (TCT) serves in a generalist role to support Telehealth clinical programs from the patient location.

Key Responsibilities
  • Functions under the supervision of an RN and/or MD but must successfully and consistently demonstrate the exercise of independent technical judgment without the need for readily available supervision.
  • Has a thorough working knowledge of the most complex or difficult practices and procedures and serves as a leader or co-leader in a nursing unit or for a specifically identified group of patients.
  • Must have a broader knowledge and skills to include multitasking, planning, resolving problems and expediting work flow because supervision is more general.
  • Expected to be involved to a greater degree in the development, implementation and modification of treatment plans.
  • Responsible for the day-to-day operation of the clinical video conferencing, training, SFT, and Telehealth clinics.
  • Uses independent technical knowledge and skills, complex in nature, which contributes to the Veteran's treatment plan and supports the successful completion of the Telehealth visit.
  • Implements, monitors, and facilitates feedback to the FTC on all new clinical Telehealth technologies and programs.
  • Contributes to the development and maintenance of standard operating procedures and facilitates the application at the patient and provider locations.
  • Conducts quality control procedures on equipment and products and maintains proper records for quality control reports and workload reporting.
  • Responsible for video-conferencing technologies, Telehealth technology and scheduling software to coordinate and connect staff, resources, patients and providers in the manner effective to delivery of services, patient care, education and training.
  • Responsible for any patient, staff education, training, documentation, and assistance with workload capture that is basic for the completion of the encounter.
  • Cross-trained to perform a range of direct care duties that may include, collecting vital signs and other clinical components of a primary care visit as directed by policy or clinic standard.
  • Performs personal care, diagnostic support duties and treatments according to procedure under the direction of the professional nurse in a timely manner.
  • Responds to patient's nursing needs, including physical and emotional comfort and recognizing deviations from the normal, involving patients and family.
  • Discusses difficult/complex Telehealth concerns with medical providers, case managers, and social workers when requests are made for specialty and/or primary care Telehealth to facilitate physicians' written orders for special and/or primary care Telehealth modalities or assistance.
  • Functions in a technical support role as the primary contact for the National Telehealth Help Desk (NTTHD).
Requirements
  • Must be a U.S. Citizen to apply for this job.
  • All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
  • Applicants who refuse to be tested will be denied employment with VA.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Must be proficient in written and spoken English.
  • You may be required to serve a probationary period.
  • Subject to background/security investigation.
  • Selected applicants will be required to complete an online onboarding process.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
  • Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP).
  • Must be able to meet physical demands which include strenuous physical activity to include carrying persons and equipment, walking long distances over difficult terrain, running, climbing, working long hours in primitive or arduous conditions, long periods of standing, and bending and stooping.

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