General Operations Manager

2 days ago


Ann Arbor, Michigan, United States Campus Apartments Full time

Campus Apartments offers an exceptional opportunity for a highly skilled General Operations Manager - Resident Relations to join our team. We are seeking an individual who is passionate about delivering outstanding customer service, ensuring fiscal stability, and maintaining good physical condition of our properties.

Job Description
  • Assist the General Manager in all operational phases of the property, focusing on customer satisfaction, fiscal stability, and property maintenance.

The successful candidate will be responsible for:

Key Responsibilities:
  • Accepting rent payments, following up on delinquencies, and posting rent receipts.
  • Making daily bank deposits when receipts are available.
  • Handling evictions, NSF warrants, and turning over bad debts for collection.
  • Reporting income collections to the Property Accountant.
  • Assisting with leasing activities, resident relations, and answering telephones as needed.
  • Planning and directing social activities, inspecting move-outs, and scheduling units for turnkey as directed.
  • Verifying information on move-in and renewal leases, following up on service requests, and performing call backs.
  • Acting as the primary record keeper of income and expense information, paying property-level bills, and forwarding cash disbursement journals to the Property Accountant.

We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience.

Requirements:
  • Bachelor's degree or equivalent combination of education and experience.
  • Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) is preferred.
  • Valid driver's license and current automobile insurance.
  • Proficient in Microsoft Word, Excel, and Outlook.
  • Knowledge of Entrata is preferred.
  • Ability to follow through with necessary paperwork and ensure deadlines are met.
  • Excellent customer service skills and ability to communicate effectively and professionally in a fast-paced environment.


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