Cloud Services Product Manager Lead

2 days ago

Milwaukee, Wisconsin, United States Northwestern Mutual Full time
Technical Cloud Services Product Manager Role

This position is a great opportunity to work with our development teams and end users to build tools and experiences that enable them to easily consume our platforms and services in a secure fashion.

Job Overview:

The Infrastructure & Cloud Services Product Manager will lead the development of product vision, strategy, and delivery for contact center experience and front and back-office solutions, including the contact center platform, telephony, caller authentication, workforce engagement, speech analytics, and automation solutions.

Key Responsibilities:

  • Set Product Vision: Collaborate with senior PMs to co-create and review the vision of the product, analyze KPIs for measures of success, and provide recommendations.
  • Develop Roadmap: Develop and determine the course of action for the roadmap based on reporting and metrics, working closely with senior PMs, and analyzing KPIs for measures of success.
  • Gather Requirements: Understand and evaluate the problem state and work with key partners on existing approaches to resolve issues.
  • Define the Product & Stakeholdering: Responsible for low complex products and product features, analyzing and recommending based on metrics, strengthening relationships with business partners, and knowledge sharing as needed.
  • Design Partnership: Partner with design to ensure cohesive future-state user visions and experiences are aligned.
  • Author User Stories: Translate requirements into technical details to build and validate use cases and user stories around a product, communicating them effectively.
  • Data & Customer Research: Inform product decisions with both qualitative and quantitative data on behavior and experimentation.
  • Feature Prioritization: Develop and maintain a prioritized backlog of user stories for implementation according to business value or ROI.
  • Facilitate Ceremonies: Participate in and sometimes facilitate daily Scrums, Sprint Planning Meetings, and Sprint Reviews and Retrospectives.

Qualifications:

  • Bachelor's Degree.
  • 2-4 years of prior experience, with at least 2 years in a Product Management role.
  • Knowledge Preferred: formal business analyst, engineering, or testing experience, knowledge of the financial services industry, familiarity with BI tools, knowledgeable expertise, or experience with Scrum Framework.
  • Must have demonstrated cross-functional work in previous experience, along with strong communication skills, time management, project management skills, business acumen, and high self-awareness/EQ.
  • Previous experience with research, analysis, and providing recommendations. Ability to translate product requirements into technical requirements and work in ambiguity and solutioning.
  • Ability to analyze and navigate through complex problems, exercise judgment based on the analysis of multiple sources of information.

Compensation: This position offers a salary range of $90,930 - $168,870, determined by a number of factors including skills, education, training, credentials, and experience of the candidate, scope, complexity, and cost of labor in the market, and other conditions of employment.

About Northwestern Mutual:

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age, or status as a protected veteran, or any other characteristic protected by law.

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