Technical Field Delivery Director

1 week ago


Berea, Kentucky, United States NTT DATA Full time

Role Summary:

We are seeking a seasoned professional to lead our technical field delivery team. As a Technical Field Delivery Director, you will be responsible for overseeing the strategic direction of our field operations and ensuring seamless service delivery to our clients.

About NTT DATA:

NTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.

Key Responsibilities:

  • Directing the technical field delivery team to achieve quality, SLA, and customer satisfaction performance results
  • Developing and implementing effective processes to ensure adequate field services, schedules, and team development
  • Providing direct supervision to a team of professional-level team members globally
  • Monitoring SLA performance, program implementations, and customer service improvement programs
  • Coordinating with client delivery executives and client program owners on daily, weekly, monthly client priorities and projects

Requirements:

  • 3+ years of previous IT leadership experience
  • 5+ years of prior technical/IT experience
  • Undergraduate degree or equivalent combination of education and work experience
  • ITIL certification
  • Excellent verbal and written communication skills
  • Ability to create and document processes
  • Proficiency with Excel
  • Project management experience
  • Experience with AI, a plus
  • Strong negotiation skills
  • Demonstrated strong leadership skills

Compensation:

The estimated annual salary for this position is $120,000-$150,000 based on the location in Berea, Kentucky, and industry standards.



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