Technical Field Delivery Director
1 week ago
Role Summary:
We are seeking a seasoned professional to lead our technical field delivery team. As a Technical Field Delivery Director, you will be responsible for overseeing the strategic direction of our field operations and ensuring seamless service delivery to our clients.
About NTT DATA:
NTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.
Key Responsibilities:
- Directing the technical field delivery team to achieve quality, SLA, and customer satisfaction performance results
- Developing and implementing effective processes to ensure adequate field services, schedules, and team development
- Providing direct supervision to a team of professional-level team members globally
- Monitoring SLA performance, program implementations, and customer service improvement programs
- Coordinating with client delivery executives and client program owners on daily, weekly, monthly client priorities and projects
Requirements:
- 3+ years of previous IT leadership experience
- 5+ years of prior technical/IT experience
- Undergraduate degree or equivalent combination of education and work experience
- ITIL certification
- Excellent verbal and written communication skills
- Ability to create and document processes
- Proficiency with Excel
- Project management experience
- Experience with AI, a plus
- Strong negotiation skills
- Demonstrated strong leadership skills
Compensation:
The estimated annual salary for this position is $120,000-$150,000 based on the location in Berea, Kentucky, and industry standards.
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