Front Desk Ambassador for a Dynamic Dining Experience

5 days ago

Las Vegas, Nevada, United States Gjelina Group Full time

At the Gjelina Group, we define hospitality as 'warmth to strangers' and believe it has a place in any business and across all positions.

About Us

We are a group who are interested in creating diverse hospitality experiences - whether a hotel, a pizza slice shop, a grocer, a flower shop, a home goods store, a bakery, or a restaurant - we are passionate about it all.

Regardless of whether your position is in retail, wholesale, maintenance, driving, events, design, accounting, HR or food & beverage - we enjoy working with people who want to work in an environment that defines hospitality the way we do and are curious to learn more about the different types of businesses we offer.

Job Summary

As a team member of the Gjelina Group, every role is key in our mission to consistently create thoughtfully nuanced experiences for guests in each of our locations.

We ask all of our team members to participate in knowledgeable and respectful communication with guests and each other, coming to work with a desire to learn and work together.

Each position in our team requires teamwork, a flexible schedule, an ability to stay calm within a busy environment, and the ability to multitask and stay organized.

Responsibilities
  • Greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer/reservation system, show Guests to their table and bid Guests farewell as they leave.
  • Making bookings and delivering a delightful yet efficient reservations service.
  • Answer phone calls, take reservations and answer questions.
  • Provide great customer service.
  • Clearly communicate with all service staff and management throughout your shift to ensure smooth and efficient service.
  • Complete all assigned side work pre and post shift.
  • Attend trainings and pre-shift meetings.
  • Fully understand the floorplan, table numbers, and seat positions of the entire venue.
  • Supporting the management team in all aspects of in-house service and events.
Requirements
  • Minimum 1-2 years restaurant or related experience (preferred).
  • Ability to understand and follow written and verbal instructions.
  • Ability to use all relevant items of equipment.
  • Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures.
  • Ability to prioritize work activities, provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner.
  • Ability to use the restaurant point of sale and or reservation system.
  • Ability to keep calm when faced with any unusual situations.
  • Ability to perform the essential functions of the job.
  • Knows basic math and measurements.
  • Ability to take and follow direction.
  • Ability to work in a team environment.
  • Ability to work calmly and effectively under pressure.
  • Must have problem solving abilities, be self-motivated, and organized.
  • Able to work in a fast-paced environment.
  • Neat, clean, and professional appearance.
  • Have flexible schedule, including weekends and nights.
  • Exhibit a sense of urgency at all times.
  • Willingness/ability to work on your feet for extended period time.
  • Has a level of enthusiasm, self-confidence, and self-motivation.
Compensation and Benefits

The estimated hourly pay rate for this role is $ Min Wage per hour + Mandatory Service Charge, plus benefits and opportunities for advancement within the company.

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