IT Support Specialist
1 month ago
The IT Support Technician is a key member of our team, responsible for ensuring the smooth operation of our in-house technology equipment and IT & AV assets. This includes installing, configuring, diagnosing, repairing, and upgrading all corporate hardware and equipment to ensure optimal performance.
Key Responsibilities- Support and maintain in-house technology equipment and IT & AV assets
- Install, configure, and troubleshoot hardware and software
- Develop and maintain an inventory of hardware and equipment
- Provide end-user training and assistance
- Liaise with 3rd party Audio/Visual team and provide overall AV support
- Collaborate with team members to develop long-term strategies and capacity planning for meeting future hardware and corporate technology needs
- Bachelor's degree in Computer Science or related field, or MCSE
- Two (2) years' experience in installing and troubleshooting Windows Operating Systems, Desktop Hardware, and Microsoft Products
- One (1) year experience working in an Active Directory environment with systems tools such as a Wire Shark, Fluke Meter, Altiris, and Ghost
- Effectively communicate in English, both written and oral forms
- Previous experience working in a similar casino setting
- Previous experience with gaming systems, Table Game systems, Cash Dispensing Systems, and Kiosk technology
- Collaboration Skills
- Guest Focus
- Communication Proficiency
- Flexibility
- Problem Solving
- Ethical Conduct
- Stress Management/Composure
Travel is not required for this position.
Work HoursDue to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.
Certification RequirementsIs this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No
Gaming License Required? Ability to secure and maintain NE Gaming License
Other Certifications? Certification (Microsoft, Cisco, A+, Network+) preferred
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