Restaurant Operations Manager

5 days ago


Rochester, New York, United States 1274 - Dave's Hot Chicken - Henrietta Full time
Job Overview

At 1274 - Dave's Hot Chicken - Henrietta, we're seeking a skilled Shift Leader to oversee daily restaurant operations and drive success. As a key member of our team, you'll be responsible for managing staff, ensuring exceptional customer service, and maintaining a clean and safe environment.

About the Role

The Shift Leader is a critical position that requires strong leadership, communication, and organizational skills. You will work closely with our management team to develop and implement operational strategies, improve efficiency, and enhance customer satisfaction.

Key Responsibilities
  • Supervise and train team members to ensure they meet performance expectations and adhere to company policies.
  • Monitor and maintain high standards of customer service, ensuring prompt and courteous interactions with guests.
  • Oversee daily operations, including cash handling, inventory management, and cleaning procedures.
  • Collaborate with the management team to identify areas for improvement and implement changes to increase productivity and efficiency.
  • Maintain accurate records and reports, including sales data, employee attendance, and performance metrics.
  • Ensure compliance with health and safety regulations, food safety guidelines, and company policies.
Requirements and Qualifications

To succeed in this role, you must possess:

  • A minimum of 18 years old and fluent in English.
  • Certification in all stations following the DHC Training Program.
  • Flexibility to work nights, weekends, holidays, opening, and closing shifts.
  • Ability to stand for long periods and work in a fast-paced environment.
  • Excellent organization, planning, time management, delegation, and problem-solving skills.
Compensation and Benefits

We offer a competitive salary range of $19-$22 per hour, depending on experience and qualifications. Additionally, you'll enjoy benefits such as:

  • Reliable transportation reimbursement.
  • A comprehensive training program.
  • Ongoing support and development opportunities.
Why Join Our Team?

As a Shift Leader at 1274 - Dave's Hot Chicken - Henrietta, you'll have the opportunity to:

  • Work in a dynamic and fast-paced environment.
  • Develop your leadership and management skills.
  • Be part of a collaborative and supportive team.
  • Enjoy a competitive compensation package and benefits.


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