Customer Service Representative

5 days ago


Flint, Texas, United States Southside Bank Full time

Estimated Salary: $40,000 - $60,000 per year

Job Summary

Southside Bank is seeking a highly skilled Customer Service Representative to join our team. As a key member of our branch staff, you will be responsible for delivering exceptional customer service and ensuring that all customers have a positive banking experience.

Key Responsibilities
  • Customer Service:
  • • Provide personalized service to customers, responding to their needs and resolving any issues in a timely and professional manner.
  • • Utilize knowledge and judgment to assure the validity of transactions processed, maintaining accuracy and attention to detail.
  • • Maintain a professional appearance, adhering to bank policies and procedures.
  • • Perform customer service standards with each customer interaction, consistently meeting or exceeding expectations.
  • Teller Services:
  • • Process transactions with accuracy, efficiently managing cash drawers and maintaining security and confidentiality of pertinent information.
  • • Accurately communicate account information to customers, providing clear and concise explanations.
  • • Recognize each customer transaction as a cross-sell opportunity, identifying and responding to the needs of new and potential customers.
  • Branch Operations:
  • • Understand and agree to abide by the policies and procedures established at Southside Bank, following established guidelines to ensure compliance.
  • • Maintain cash drawer limits and meet the balancing standards of the cash drawer on a daily basis, ensuring accuracy and attention to detail.
  • • Accept and verify customer deposits, cashing checks and processing less cash transactions within authorized limits.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous customer service or teller experience preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving skills.
Benefits
  • Competitive Salary: Estimated salary range $40,000 - $60,000 per year.
  • Benefits Package: Comprehensive benefits package including medical, dental, and vision insurance, 401(k) matching, and paid time off.


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