Customer Service Representative
5 days ago
Estimated Salary: $40,000 - $60,000 per year
Job SummarySouthside Bank is seeking a highly skilled Customer Service Representative to join our team. As a key member of our branch staff, you will be responsible for delivering exceptional customer service and ensuring that all customers have a positive banking experience.
Key Responsibilities- Customer Service:
- • Provide personalized service to customers, responding to their needs and resolving any issues in a timely and professional manner.
- • Utilize knowledge and judgment to assure the validity of transactions processed, maintaining accuracy and attention to detail.
- • Maintain a professional appearance, adhering to bank policies and procedures.
- • Perform customer service standards with each customer interaction, consistently meeting or exceeding expectations.
- Teller Services:
- • Process transactions with accuracy, efficiently managing cash drawers and maintaining security and confidentiality of pertinent information.
- • Accurately communicate account information to customers, providing clear and concise explanations.
- • Recognize each customer transaction as a cross-sell opportunity, identifying and responding to the needs of new and potential customers.
- Branch Operations:
- • Understand and agree to abide by the policies and procedures established at Southside Bank, following established guidelines to ensure compliance.
- • Maintain cash drawer limits and meet the balancing standards of the cash drawer on a daily basis, ensuring accuracy and attention to detail.
- • Accept and verify customer deposits, cashing checks and processing less cash transactions within authorized limits.
- Education: High school diploma or equivalent required.
- Experience: Previous customer service or teller experience preferred.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving skills.
- Competitive Salary: Estimated salary range $40,000 - $60,000 per year.
- Benefits Package: Comprehensive benefits package including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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