Part-Time Personal Banker

3 weeks ago

College Station, Texas, United States Guaranty Bank & Trust Full time
Job Description

At Guaranty Bank & Trust, we are passionate about helping others and our communities. Our business is growing fast, and we are seeking a Part-Time Personal Banker to join our team.

Job Summary

The Part-Time Personal Banker will combine traditional Teller and Personal Banker duties to provide a holistic experience for our customers. This role will involve training in Teller duties and then opening new accounts.

Key Responsibilities
  • Teller Duties:
    • Handle cash transactions and make appropriate decisions regarding negotiable instrument transactions.
    • Balance ATMs and all cash on hand, drawer activities, and totals on a daily basis.
    • Consolidate and balance daily transactions.
    • Perform transactions such as opening accounts, accepting deposits, processing loan payments, cashing checks, and issuing money orders and cashier's checks.
  • Personal Banker Duties:
    • Work with customers and prospects to build loyalty and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions.
    • Take ownership of the customer experience, including on-boarding and resolving service issues.
    • Conduct some outbound sales activities, such as meeting with local businesses and attending community events to establish visibility in the community and drive business to the bank.
    • Connect customers to the appropriate loan, mortgage, treasury management, or investment specialists that can help them with specialized financial needs.
    • Contact new customers by phone to follow up, ensure customer satisfaction, resolve issues, and address any additional financial needs based on the customer's financial priorities.
  • Combined Duties:
    • Engage customers in the lobby and on the phone to assist, educate, and train them on how to conduct transactions through self-service technologies.
    • Comply with privacy policies and procedures to maintain customer confidentiality and information protection.
    • Comply with all federal, state, and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures.
    • Complete and pass all required regulatory compliance training as assigned.
    • Perform any additional duties and tasks assigned by management.
Requirements
  • Displays passion, commitment, and drive to deliver an experience that improves our customers' financial lives.
  • Excellent communication skills that build customer relationships based on trust.
  • Strong critical thinking and problem-solving skills to meet our customers' needs.
  • Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to change.
  • Ability to collaborate with others to achieve shared goals.
  • Proficient in Microsoft Office.
  • Ability to work location hours, including some weekends and evenings.
Education, Experience & Licenses
  • High school degree or higher - preferred.
  • Minimum of six months' previous banking or customer service experience.
  • Minimum of six months' cash handling experience.

We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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