Perinatal Triage Nurse

4 weeks ago

Sevierville, Tennessee, United States Covenant Health (Tennessee) Full time
Job Summary

The Triage Nurse plays a critical role in organizing and coordinating the intake/admission/triage process at Fort Sanders Perinatal Center. This position requires excellent communication skills, as the nurse will answer and process all calls within the practice based on the needs of the caller.

Key Responsibilities
  • Answers all calls and triages patients as needed, or receives referral information based on provider contracts and staffing capacities.
  • Receives orders from MDs as needed and communicates changes in patient assessment to MDs and communicates additional orders to staff as appropriate.
  • Co-signs MD orders as needed in the absence of Clinical Supervisors.
  • Receives, organizes, and processes faxed information as appropriate.
  • Documents all calls and interventions/actions in messaging systems or charts.
  • Conducts initial telephone assessments of patients using approved protocols and discusses recommended actions with patients/patient representatives.
  • Receives and/or generates MD orders and communicates changes to all appropriate staff as needed.
  • Communicates within office(s) as needed.
  • Provides specific ICD-9 codes based on admitting/recertifying staff's communication of assessment findings, if applicable.
  • Maintains current knowledge of agency policies and procedures.
  • Accurately uses software(s) to create and document in clinical records, process, and retrieve information to meet patient needs.
  • Maintains current knowledge of compliance guidelines.
  • Submits and follows up timely with necessary information for obtaining authorization of services to be provided.
  • Adheres to all policies, procedures, objectives, and quality assessment programs as well as safety, environmental, and infection control standards in the performance of work duties.
  • Attends meetings as required and participates on committees as needed.
  • Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
  • Performs other duties as assigned.
Requirements
  • Graduate of an accredited school of nursing with a diploma, ADN, BSN, or MSN.
  • Minimum of three (3) years of medical office triage experience preferred.
  • Excellent customer service skills required.
  • Experience with Basic Microsoft Office preferred.
  • Valid Tennessee Nursing license.

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