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Patient Service Representative

1 month ago

Northfield, Massachusetts, United States Intermountain Healthcare Full time
Job Summary:

This position is responsible for providing exceptional customer service and ensuring accurate and timely billing and insurance coordination for patients. The Patient Service Representative will be the primary point of contact for patients, answering phone calls, responding to emails, and resolving issues related to billing and insurance.

Key Responsibilities:

1. Greet patients and respond to phone calls in a professional and courteous manner.
2. Schedule patient appointments and register patients, ensuring accurate and up-to-date demographic information.
3. Obtain and verify insurance information, including copies of insurance cards and identification.
4. Coordinate with insurance companies to resolve billing and insurance issues.
5. Collect patient payments and provide accurate receipts.
6. Maintain accurate and up-to-date patient records, including medical history and billing information.
7. Perform other duties as assigned.

Requirements:

1. High school diploma or equivalent.
2. One year of customer service experience, preferably in a healthcare setting.
3. Strong communication and interpersonal skills.
4. Basic computer skills and data entry experience.
5. Ability to work in a fast-paced environment and prioritize multiple tasks.

Work Environment:

This position is located in the Northfield Clinic - Primary Care in Denver, Colorado. The work environment is a dynamic and fast-paced healthcare setting, requiring strong communication and interpersonal skills.

Benefits:

Intermountain Healthcare offers a comprehensive benefits package, including medical, dental, and vision insurance, retirement savings plan, and paid time off.

Equal Opportunity Employer:

Intermountain Healthcare is an equal opportunity employer, committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.