Customer Support Specialist

3 days ago


Green Bay, Wisconsin, United States NCR Voyix Full time

NCR Voyix is seeking a skilled Customer Support Specialist to join our Field Service team. As a key member of our team, you will provide exceptional customer service and technical support for our clients across various territories.

Key Responsibilities:

  • Install, maintain, and repair electromechanical equipment such as self-checkout systems within an assigned territory
  • Perform routine maintenance, repairs, and system overhauls
  • Assist customers with troubleshooting and resolving issues in a timely and professional manner

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • At least 18 years of age and authorized to work in the US
  • Valid driver's license and driving record that satisfies NCR fleet requirements
  • PC skills, basic electronic skills, and familiarity with hardware and operating systems
  • Prolonged travel with driving several hours per day and flexible shift work, including rotating shifts and weekends

Preferred Qualifications:

  • Familiarity with large servers, mainframe computers, and imaging software
  • A+ Certification, CompTIA, or N+ Certification
  • One or more years of related experience in field service or a similar role

Benefits:

  • $17-$20.83 hourly pay range, depending on location and experience levels
  • Overtime available at time and a half
  • 7 paid holidays and 6 paid floating holidays
  • Paid vacation – up to 80 hours in the first year
  • 401K savings and retirement plan
  • Company-provided business use only vehicle
  • Medical insurance available immediately

About NCR Voyix:

NCR Voyix is committed to building a diverse community where employees feel valued, respected, and empowered to grow professionally. We offer opportunities for career development, teamwork, and a sense of belonging.



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