Customer Support Specialist
3 days ago
NCR Voyix is seeking a skilled Customer Support Specialist to join our Field Service team. As a key member of our team, you will provide exceptional customer service and technical support for our clients across various territories.
Key Responsibilities:
- Install, maintain, and repair electromechanical equipment such as self-checkout systems within an assigned territory
- Perform routine maintenance, repairs, and system overhauls
- Assist customers with troubleshooting and resolving issues in a timely and professional manner
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- At least 18 years of age and authorized to work in the US
- Valid driver's license and driving record that satisfies NCR fleet requirements
- PC skills, basic electronic skills, and familiarity with hardware and operating systems
- Prolonged travel with driving several hours per day and flexible shift work, including rotating shifts and weekends
Preferred Qualifications:
- Familiarity with large servers, mainframe computers, and imaging software
- A+ Certification, CompTIA, or N+ Certification
- One or more years of related experience in field service or a similar role
Benefits:
- $17-$20.83 hourly pay range, depending on location and experience levels
- Overtime available at time and a half
- 7 paid holidays and 6 paid floating holidays
- Paid vacation – up to 80 hours in the first year
- 401K savings and retirement plan
- Company-provided business use only vehicle
- Medical insurance available immediately
About NCR Voyix:
NCR Voyix is committed to building a diverse community where employees feel valued, respected, and empowered to grow professionally. We offer opportunities for career development, teamwork, and a sense of belonging.
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