Collections Specialist

4 days ago


Miami, United States Jobs for Humanity Full time
Job Summary:

As a Collections Specialist at Achieve Test Prep, you will play a crucial role in managing overdue accounts and ensuring timely payment of outstanding debts. Your primary responsibilities will include making outbound calls using an automated dialer, handling inbound collection calls, and managing individual collection cases. You will review customer accounts, assess their ability to pay, and negotiate payment plans to recover outstanding balances.

Key Responsibilities:
  • Utilize an outbound dialer to make collection calls and handle inbound collection inquiries.
  • Thoroughly review customer accounts and ask relevant questions to assess their ability to pay.
  • Follow up on missed payment arrangements to secure payments.
  • Negotiate payment amounts and terms with customers to ensure successful collections.
  • Manage and work on assigned collection cases efficiently and effectively.
Requirements:
  • Proven experience in collections or a similar role.
  • Strong persuasive abilities and excellent negotiation skills.
  • Ability to analyze customer accounts and determine payment capabilities.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently and as part of a team.
  • Proficiency in using collection software and outbound dialers.
  • Goal-oriented with a strong desire to meet and exceed targets.
Benefits:
  • Competitive hourly pay.
  • Commission based on the amount collected.
  • Comprehensive training and ongoing professional development.
  • Supportive and collaborative team environment.
  • Opportunities for career advancement.
Job Details:
  • Type: Full-Time.
  • Schedule: 12pm to 9pm EST workday.
  • Remote: 100% Online.


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