Account Resolution Expert

3 weeks ago


Hutchinson, Kansas, United States PRA Group Full time
Job Summary

We are seeking a highly skilled and motivated individual to join our team as a Customer Solutions Associate at PRA Group. As a key member of our team, you will be responsible for working with customers to assess their needs and develop individualized account resolution plans.

Key Responsibilities
  • Core Collections: Work with customers to create affordable payment plans, request debit or ACH information, modify plans as needed, and take appropriate action if customers dispute their accounts.
  • Hardship Cues: Listen for cues in customer conversations and note account information accordingly.
  • Account Updates: Update customer account information, including telephone, mobile, address, and email.
  • Correspondence: Request and review correspondence and documents related to customer accounts.
  • Payment Schedules: Establish payment schedules, grant extensions of payment deadlines, or temporarily suspend payments.
  • Settlements: Settle accounts within authorized limits or obtain necessary information for supervisor review and approval.
  • Compliance: Ensure compliance with applicable laws, regulations, and company policies.
Peer Coaching and Development
  • Signoffs: Provide signoffs and acknowledgments for payment plans established by peers when needed.
  • Developmental Support: Provide developmental support in new hire onboarding through peer-to-peer mentoring and sharing best practices.
Professional Experience and Qualifications
  • Education: High School Diploma or equivalent.
  • Work Experience: 1+ years of recent, consecutive work history and/or employment preferred.
  • Knowledge and Skills: Familiarity with the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), and other federal and state laws and regulations related to collections. Excellent verbal communication and customer service skills.
Work Environment

Work is performed in an office environment with moderate noise levels. The position is sedentary with occasional lifting of less than 11 pounds. The office environment is an open workspace with individual workstations.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.



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