Restaurant Operations Manager

7 days ago

Memphis, Tennessee, United States Hooters of America, LLC Full time

{"Responsibilities": {"People": {"Performance Management": "Lead and develop a high-performing team by setting clear goals, providing constructive feedback, and recognizing outstanding performance.", "Hiring & Retaining Talent": "Recruit, select, and retain top talent by creating a positive work environment, offering competitive compensation and benefits, and providing opportunities for growth and development.", "Leadership & Coaching": "Develop and implement effective leadership and coaching strategies to enhance team performance, productivity, and job satisfaction.", "Training & Development": "Design and deliver comprehensive training programs to equip team members with the skills and knowledge needed to excel in their roles.", "Customer": {"Guest Service & Atmosphere": "Create a welcoming and engaging atmosphere that exceeds customer expectations and fosters loyalty.", "Guest Satisfaction": "Monitor and address customer concerns, ensuring prompt resolution and maintaining a high level of customer satisfaction.", "Food & Beverage Quality": "Maintain the highest standards of food and beverage quality, presentation, and consistency.", "Menu & Product Launches": "Develop and implement successful menu and product launches that drive sales and customer engagement.", "Financials": {"Deliver Results": "Drive business growth and profitability by setting and achieving sales targets, managing labor costs, and controlling expenses.", "Planning & Execution": "Develop and execute comprehensive business plans, including sales strategies, marketing initiatives, and operational improvements.", "Inventory Control/P&L": "Maintain accurate inventory levels, manage costs, and analyze financial performance to inform business decisions.", "Standards": {"Responsible Alcohol Service": "Ensure responsible alcohol service practices, including proper identification, serving limits, and intoxicated patron handling.", "Food Safety/Sanitation": "Maintain a clean and safe food environment, adhering to health and safety regulations and standards.", "Hooters Girl Image": "Promote and maintain the Hooters Girl image, ensuring consistency with company standards and values.", "Facility Maintenance & Cleanliness": "Ensure the facility is well-maintained, clean, and free of hazards, adhering to company standards and local regulations.", "Safety & Security": "Maintain a safe and secure work environment, adhering to company policies and local regulations.", "Scheduling & Staffing": "Develop and implement effective scheduling and staffing strategies to meet business needs and ensure adequate coverage.", "Proper Cash Handling": "Maintain accurate cash handling procedures, including proper counting, balancing, and reconciliation.", "Team Building": "Foster a positive and inclusive team culture, promoting collaboration, communication, and employee engagement.", "Manage Vendor Relationships": "Develop and maintain strong relationships with vendors, ensuring timely delivery, quality products, and competitive pricing.", "To Go Service & Catering": "Develop and execute successful to-go service and catering strategies, driving sales and customer engagement.", "Local Store/Grassroots Marketing": "Develop and implement effective local store and grassroots marketing strategies, promoting the brand and driving sales.", "Qualifications": {"High School Diploma/GED": "High school diploma or equivalent required.", "2+ years of full service restaurant management experience in a complex & fast paced environment": "2+ years of full service restaurant management experience in a complex and fast-paced environment required.", "Successfully completed food safety/sanitation training": "Successfully completed food safety/sanitation training required.", "Must be 21 years of age or older": "Must be 21 years of age or older.", "Knowledge, Skills, Abilities": {"Basic knowledge in Microsoft Word and Excel": "Basic knowledge in Microsoft Word and Excel required.", "General knowledge in full service restaurant operations/hospitality industry": "General knowledge in full service restaurant operations/hospitality industry required.", "Strong organization and planning skills": "Strong organization and planning skills required.", "Strong operational skills in a customer-service & hospitality environment": "Strong operational skills in a customer-service and hospitality environment required.", "Strong coaching skills": "Strong coaching skills required.", "Intermediate mathematical computations skills": "Intermediate mathematical computations skills required.", "Ability to communicate clearly and concisely, both orally and in writing": "Ability to communicate clearly and concisely, both orally and in writing required.", "Ability to build relationships at all levels": "Ability to build relationships at all levels required.", "Ability to handle confidential and sensitive information": "Ability to handle confidential and sensitive information required.", "Ability to manage changing priorities": "Ability to manage changing priorities required.", "All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to eligible to work for Hooters. The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment.", "Hooters of America LLC is an equal opportunity employer and committed to workplace diversity. M/F/D/V are encouraged to apply"}}}

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