Customer Account Resolution Specialist GA

5 days ago


Atlanta, Georgia, United States Credit Acceptance Corporation Full time
Company Overview
Credit Acceptance Corporation is a leading provider of automobile financing solutions, dedicated to helping dealerships sell vehicles to consumers with varying credit profiles. With over 50 years of experience, our company has established a reputation for excellence and innovation in the automotive finance industry.

Salary
We offer an attractive compensation package, including a competitive hourly rate of $16.50 - $18.50 per hour (based on experience) plus uncapped monthly bonuses based on performance. The estimated average bonus target for this position is around $800 per month, paid bi-weekly. Additionally, we provide annual hourly pay increases based on individual performance.

Job Description
In this role as a Customer Account Resolution Specialist, you will play a critical part in keeping customers on the road to financial stability by creating solutions to assist them in becoming current or canceling vehicle repossessions. Your primary responsibilities will include:
  • Consistently and efficiently contacting customers who are behind on their auto loan payments to promote timely payments.
  • Professionally and respectfully working with customers to help them bring their accounts up to date.
  • Maintaining accurate customer information to ensure effective communication.
  • Leveraging our call model to set up promises that help customers bring their accounts current or cancel repossessions.
  • Providing exceptional customer service by addressing additional requests and concerns.

Required Skills and Qualifications
To be successful in this role, you must possess the following skills and qualifications:
  • A high school diploma or equivalent.
  • High-speed internet connection with a minimum download speed of 15 Mbps.
  • Prior customer service experience in a call center environment is preferred, but not required.
  • Familiarity with the finance or automotive industry is also beneficial.

Benefits
We offer a comprehensive benefits package that includes:
  • A competitive hourly rate and uncapped monthly bonuses.
  • Paid bi-weekly bonuses and annual hourly pay increases.
  • An excellent benefits package featuring 401(K) match, adoption assistance, parental leave, tuition reimbursement, and comprehensive medical/dental/vision coverage.
  • A relaxed work environment with flexible scheduling options.
  • Ongoing training and development opportunities to advance your career.
  • A listening culture that encourages open communication and employee feedback.
  • Opportunities to participate in company initiatives outside of work, such as social, community service, and diversity & inclusion committees.


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