Customer Experience Lead
4 days ago
At LOFT, we foster a culture of customer-centricity, empowering women to express their unique style through fashion.
We are a team of passionate individuals driven by a shared goal: providing exceptional experiences for our clients. Our commitment to excellence inspires us to innovate and push the boundaries of what's possible in retail.
Job Overview
We're seeking a skilled Part-Time Customer Experience Lead to join our team. This role is pivotal in driving revenue and customer satisfaction by ensuring seamless client interactions and operational efficiency.
Main Responsibilities:
- Provide exceptional client services, embodying our brand values and setting an example for others.
- Assist with operational and transactional functions, ensuring a smooth shopping experience.
- Handle client service issues promptly and professionally, resolving conflicts with ease.
- Support store operations and organization, maintaining a clean and inviting environment.
- Drive revenue growth by managing client relationships and performing manager-on-duty responsibilities.
Key Qualifications:
- A high school diploma or equivalent is required; part-time or full-time managerial experience is preferred.
- A minimum six months of sales associate experience with ANN INC. or equivalent experience with another retailer is necessary.
Compensation Package:
We offer a competitive hourly rate of $15.50 per hour, based on your skills and qualifications. With opportunities for growth and professional development, you'll be empowered to reach new heights in your career.
Commitment to Diversity and Inclusion:
The Company is committed to creating an inclusive work environment where everyone feels valued and respected. We ensure that all employment decisions are based on qualifications and ability without regard to protected classifications under applicable law.
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