Customer Experience Representative
1 week ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative at Chick-fil-A Church Street - Nashville. As a key member of our team, you will be responsible for delivering exceptional customer experiences while maintaining the highest standards of quality, safety, and cleanliness.
About the Role:
- Responsibilities: Foster an environment of excellence by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
- Salary: $16 per hour
- General Responsibilities:
- Read, understand and comply with all parts of the Team Member Handbook.
- Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
- Deliver portions that are correct and meet all weight and presentation expectations.
- Execute FIFO (First In, First Out) model is being followed.
- Protect the customer experience by ensuring packaging, food presentation and quality is top level.
- Appropriately handle all customer issues and play a positive role in customer recovery.
- Show up on time, have a great attitude and work hard for your entire shift.
- Constantly improve yourself by finding ways to do your work better and faster.
- Proactively pursue the certification process and look for opportunities to be cross-trained.
- Be responsible to fill your shift if you are not able work.
- Ensure your appearance is in compliance with the Handbook.
- Be a team player.
- Display good stewardship and a sense of ownership for the business.
- Back of the House (BOH) -- Use holding and timing system and batch numbering on holding pans and in the chute system.
- BOH -- Track waste and store according to procedure.
- Requirements:
- Available to work a minimum of hours per week.
- Understand the expectation of Chick-fil-A customer service standards and operational excellence.
- Skills:
- Outgoing and fun.
- Great attitude.
- Hard working.
- Dependable.
- Honest.
- Demonstrate leadership attributes.
- Team-player.
- Positive attitude & role model.
- Responsive to teams needs.
- Takes initiative.
- Works to serve others.
- Motivated to grow and to learn.
- Great verbal communicator.
- Outgoing/friendly/patient.
- Desire for ongoing training/education.
- Detailed & keenly observant.
- Passion for procedural discipline.
- Able to lift 40 - 60 pounds on a consistent basis.
About Us:
At Chick-fil-A Church Street - Nashville, we are dedicated to serving high-quality food and providing excellent customer service in a friendly and welcoming environment. We are looking for individuals who share our commitment to excellence and are passionate about delivering exceptional customer experiences.
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