Customer Experience Representative

1 week ago


Nashville, Tennessee, United States Chick-fil-A Church Street - Nashville Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative at Chick-fil-A Church Street - Nashville. As a key member of our team, you will be responsible for delivering exceptional customer experiences while maintaining the highest standards of quality, safety, and cleanliness.

About the Role:

  • Responsibilities: Foster an environment of excellence by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
  • Salary: $16 per hour
  • General Responsibilities:
    • Read, understand and comply with all parts of the Team Member Handbook.
    • Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
    • Deliver portions that are correct and meet all weight and presentation expectations.
    • Execute FIFO (First In, First Out) model is being followed.
    • Protect the customer experience by ensuring packaging, food presentation and quality is top level.
    • Appropriately handle all customer issues and play a positive role in customer recovery.
    • Show up on time, have a great attitude and work hard for your entire shift.
    • Constantly improve yourself by finding ways to do your work better and faster.
    • Proactively pursue the certification process and look for opportunities to be cross-trained.
    • Be responsible to fill your shift if you are not able work.
    • Ensure your appearance is in compliance with the Handbook.
    • Be a team player.
    • Display good stewardship and a sense of ownership for the business.
    • Back of the House (BOH) -- Use holding and timing system and batch numbering on holding pans and in the chute system.
    • BOH -- Track waste and store according to procedure.
  • Requirements:
    • Available to work a minimum of hours per week.
    • Understand the expectation of Chick-fil-A customer service standards and operational excellence.
  • Skills:
    • Outgoing and fun.
    • Great attitude.
    • Hard working.
    • Dependable.
    • Honest.
    • Demonstrate leadership attributes.
    • Team-player.
    • Positive attitude & role model.
    • Responsive to teams needs.
    • Takes initiative.
    • Works to serve others.
    • Motivated to grow and to learn.
    • Great verbal communicator.
    • Outgoing/friendly/patient.
    • Desire for ongoing training/education.
    • Detailed & keenly observant.
    • Passion for procedural discipline.
    • Able to lift 40 - 60 pounds on a consistent basis.

About Us:

At Chick-fil-A Church Street - Nashville, we are dedicated to serving high-quality food and providing excellent customer service in a friendly and welcoming environment. We are looking for individuals who share our commitment to excellence and are passionate about delivering exceptional customer experiences.



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