VoIP Systems Engineer

7 hours ago


Richmond, California, United States Serigor Inc Full time

Serigor Inc is seeking a highly skilled VoIP Systems Engineer to join our team. This full-time position offers a competitive salary of $115,000 per year.

Job Description:

The successful candidate will be responsible for ensuring continued operations for our VoIP telephony and other communications. Key duties include monitoring CISCO RTMT, Splunk (SIEM), and other monitoring tools, user and system actions, and logs for problems for proactive resolution. Additionally, the engineer will triage and resolve user tickets and document all remediation thoroughly and accurately.

Critical Duties & Responsibilities:
  • Facilitate Real-time communications for the Department, including Voice, Call Centers, Faxing, Workforce Management, Quality Management, 24-7 Integrated Voice Response Hotlines, and other Call Center scripts.
  • Evaluate and manage the deployment new releases of products including but not limited to Verint Workforce Optimization, Cisco Unified Call Manager, Cisco Unified Contact Center Express, E911 and Emergency Notification Systems, and Biscom Enterprise Fax solutions.
  • Plan, organize, coordinate, assign, schedule, and monitor work with staff to design, develop, test, and deploy custom Auto Call Distributor, Computer Telephony Integration and Intelligent Voice Response scripts to support the Agency's goals.
  • Plan, organize, coordinate, assign, schedule, and monitor installations, upgrades, and maintenance of servers and clients.
  • Collect and analyze data, troubleshoot, and help with decisions.
  • Utilize and adhere to Agile/Kanban methodology and other departmental work management practices and principles and successfully manage assigned projects.
Requirements:
  • An active Cisco VoIP Certification is required.
  • Considerable experience with automated systems development life cycle concepts and procedures.
  • Knowledge and experience troubleshooting, configuring networks including SIP Voice Protocols.
  • Knowledge and experience managing, deploying, configuring, and maintaining Cisco Unified Call Manager CUCM, Cisco Unity Voice Mail, Jabber, and Cisco Un.
  • Ability to analyze user requirements and design effective specifications for complex modifications.


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