Insurance Customer Service Representative

7 days ago


Texarkana, Texas, United States TIH Insurance Full time
Job Title: Insurance Customer Service Representative

This role offers an excellent opportunity to work in the insurance industry, providing exceptional customer service and support to clients. With a competitive salary of $45,000 - $60,000 per year, this position is ideal for individuals seeking a challenging and rewarding career.

About the Role:
The Customer Service Representative will be responsible for handling client inquiries, resolving issues, and providing information on various insurance products. The successful candidate will have strong communication skills, a positive attitude, and the ability to work effectively in a team environment.

Key Responsibilities:
  • Process new and renewal business within timelines and quality standards.
  • Escalate complex issues to internal contacts.
  • Provide timely information to clients regarding plan details, rates, contributions, and carrier contacts.
  • Assist with proposal preparation, stewardship reports, and service plans.
  • Address and resolve client questions and concerns.

Requirements:
  • High school diploma or equivalent required.
  • Demonstrated proficiency in computer applications such as Microsoft Office Suite.
  • Strong organizational and project management skills.
  • Excellent communication and interpersonal skills.

Preferred Qualifications:
  • Five years of industry-specific experience.
  • LOB designations.
  • College or advanced degree.

Benefits:
TIH Insurance offers a comprehensive benefits package, including medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401(k) plan. Regular teammates working 20 hours or more per week are eligible for benefits. Depending on the position and division, this job may also be eligible for TIH's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

About Us:
TIH Insurance is a diverse workforce and an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.

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