Account Support Representative

6 days ago


Anaheim, California, United States SSD Alarm Full time

SSD Alarm is committed to providing excellent customer service, and we need your help to make it happen As a Collection Resolution Professional, you will work closely with our internal stakeholders to resolve customer issues in a timely and professional manner.

About the Job

This role offers a competitive salary of $50,000 - $60,000 per year, based on experience. You will be responsible for performing high volume inbound and outbound customer support calls, reconciling credit memos and pre-payments against open invoices, and maintaining accurate customer records in our ERP system.

You will also work closely with our team to achieve monthly retention/collection goals and send account statements and dunning letters as required.

What We're Looking For
  • Customer support experience preferred
  • Highly organized and detail-oriented individual
  • Strong problem-solving and follow-up skills
  • Excellent written and verbal communication


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