E2 Travel System Support Specialist

3 weeks ago


Gaithersburg Maryland, United States i360technologies Full time
Job Overview

Position: E2 Travel System Support Specialist

Responsibilities:

  • Deliver Tier 2 and 3 assistance to end users, ensuring effective problem resolution.
  • Guide and support users in troubleshooting efforts utilizing information center tools.
  • Gather and document user business requirements for the E2 products and services, ensuring accurate implementation.
  • Facilitate the organization, preparation, and execution of training and educational sessions for user personnel regarding E2.
  • Provide insightful analysis and recommendations to management for process re-engineering, considering both current and future business landscapes.
  • Advise management on process modifications to seamlessly integrate new procedures with existing workflows, ensuring clear communication with affected Business Systems teams.
  • Under general supervision, define and articulate systems scope and objectives based on user needs and a comprehensive understanding of relevant business systems.
  • Maintain and update developed User Procedures to reflect current practices.
  • Utilize extensive functional knowledge of E2 Solutions products and services to effectively address incidents and fulfill end user service requests.


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