Classroom Technology Specialist

6 days ago


Coolidge, Arizona, United States InsideHigherEd Full time
Job Summary

We are seeking a highly skilled and experienced Classroom Technology Generalist to join our team. The successful candidate will be responsible for the support and maintenance of Audio Visual & Classroom Technology (AV/CT) equipment in the Pinal County Community College District.

Key Responsibilities
  • Maintain the AV lifecycle of technology resources, including acquisition, installation, configuration, upgrades, testing, and decommissioning of equipment and software.
  • Provide consultation services, information, instruction, and support to end-users and departments over the phone, remotely, and in person.
  • Ensure the optimal performance of classroom technology infrastructure through proactive maintenance, troubleshooting, and performance optimization strategies.
  • Assist with IT projects, contributing expertise and executing AV/IT project tasks to achieve strategic goals.
  • Stay current on new and emerging classroom technology / AV equipment, adapting to changing requirements and emerging technologies.
  • Maintain a comprehensive asset inventory, tracking AV assets and managing technology assets to ensure accurate data.
  • Perform additional duties aligned with the organization's mission and strategic objectives.
Qualifications
  • Associate's Degree or Professional Level certification or Demonstrated Knowledge, Skills, and Abilities.
  • Two (2) years of applicable experience, with preferred experience in Crestron hardware/architecture, Crestron programming, Crestron Fusion, computer troubleshooting & imaging, and Cisco Networking.
Knowledge, Skills, & Abilities
  • Knowledge of solution design, operation, installation, repair, troubleshooting, and maintenance of classroom technology and audio-visual equipment.
  • Demonstrated experience in successfully troubleshooting classroom technology and audio-visual equipment in an educational environment.
  • Knowledge of best practices for configuration, installation, troubleshooting, and enhancement of classroom technology and audio-visual equipment.
  • Knowledge of safe work practices and procedures in performing various job tasks.
  • Outstanding customer service and conflict de-escalation skills.
  • Knowledge of the operations of Cisco networks.
  • Skill in communication, interpersonal skills, and written documentation of technical steps taken in issue resolution.
  • Skill in working independently to complete tasks and prioritizing work tasks to meet deadlines.
  • Knowledge of the educational environment and academic processes.
  • Team-oriented mindset with a solid understanding of potential security vulnerabilities in a classroom technology environment.


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