Facilitated Telehealth Liaison

4 weeks ago


Dallas, Texas, United States Author Health Full time
Job Summary

Author Health is seeking a highly organized and motivated Facilitated Telehealth Coordinator to join our team. As a Facilitated Telehealth Coordinator, you will serve as the in-person liaison between the patient and our virtual care team. This position offers an exciting opportunity to contribute to the advancement of healthcare technology and improve access to care for our patients.

Key Responsibilities

Travel to patient homes or primary care offices to assist patients and/or caregivers with connecting to the tele-health visit
Facilitate communication between providers and their patients, including assisting patients with the use of technology to conduct virtual visits with other providers on the team
Assess the environment regarding safety concerns or potential hazards
Communicate with the patient care team regarding any patient questions and needs, such as medications and Community Based Organizations
Coordinate telehealth services and ensure seamless delivery of care to patients in various settings: home, clinic, living communities (ALFs, etc.)
Provide education and support to patients and caregivers on how to use telehealth technology effectively
Maintain accurate and up-to-date records of telehealth appointments and patient data
Collaborate with IT and technical support teams to resolve any telehealth system issues
Conduct training sessions to educate healthcare staff on telehealth best practices and workflows
Collaborate with cross-functional teams to identify technology needs and opportunities for improvement
Troubleshoot and resolve technology issues in a timely manner to minimize downtime

Requirements

Comfortable working with the senior population and those with behavioral health conditions
Proven experience working in a healthcare setting or similar role
Knowledge of telehealth technology and software
Excellent organizational and time management skills
Strong attention to detail and ability to multitask
Excellent communication and interpersonal skills
Ability to work independently and collaborate effectively with team members
Proactive and adaptable to change in a fast-paced environment
Possession of a driver's license and car
Preferred Bilingual (Spanish-English)
Willingness to travel up to 100 miles round trip per day

Preferred Qualifications

At least 1 year of experience directly related to the duties of the position
Passion for, and experience working with, patients with mental health conditions
Passion for, and experience working with, seniors

What We Offer

Retirement savings plan (401k) Plan up to 3.5% company match
Low cost benefits package for employee and dependents (medical/dental/vision/STD/Life Insurance)
Paid vacation
Paid sick leave
9 paid holidays throughout the year with (2) additional flex holidays .. 11 in total
Performance-based bonuses
and more

Author Health is committed to a diverse and inclusive workplace. We are an equal opportunity employer and welcome applications from diverse candidates. If you need assistance or a reasonable accommodation during the application process because of a disability, it is available upon request. We are pleased to provide such assistance and no applicant will be penalized as a result of such a request.
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