Reservations & Booking Coordinator

4 weeks ago


Farmington, Pennsylvania, United States Nemacolin Inc Full time
Job Summary

We are seeking a highly skilled and enthusiastic Reservations & Booking Agent to join our team at Nemacolin Inc. As a key member of our reservations team, you will be responsible for delivering exceptional guest service, responding to inquiries, and coordinating guest activities to ensure a memorable experience.

Key Responsibilities
  • Guest Service: Deliver internal and external guest service that exceeds expectations, going above and beyond to ensure a positive experience.
  • Reservations and Booking: Coordinate guest reservations, answer inquiries, and provide information about resort offerings and hours of operation.
  • Guest Relations: Build and retain guest relationships, act as a mentor to other employees, and provide superior guest service.
  • Communication: Respond to incoming phone calls, emails, and web chats, and follow up on voicemails and leads.
  • Sales and Marketing: Engage in a sales process to help uncover guests' needs and sell the resort and resort experiences.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum of 2 years of experience in a guest service role.
  • Skills: Friendly and outgoing personality, excellent communication skills, ability to perform basic mathematical functions, and ability to handle high-pressure situations.
Why Work for Nemacolin Inc?

Nemacolin Inc is a leading resort destination that offers a unique and exciting work environment. As a member of our team, you will have the opportunity to develop your skills, advance your career, and enjoy a range of benefits, including an attractive 401(k) plan, paid vacation, holidays, and personal hours, and family medical, dental, and vision insurance.

We are committed to providing our associates with comprehensive professional development programs, including opportunities for advancement, associate recognition programs, and mentoring and coaching programs. Join our team and experience the magic of Nemacolin Inc



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