Developer Advocate

2 weeks ago

Los Altos, California, United States Descope Full time
Job Description

As a key member of our DevRel team, you will play a crucial role in understanding how developers use our product, from onboarding and prototyping to finalizing production integration of our authentication services.

Your primary objective will be to enable the community to become experts in our authentication features, drive awareness of use cases, create necessary collateral, and champion feature requests and improvements on the community's behalf.

You will regularly interact with our product managers, customer success, and engineering teams to constantly improve the developer experience for every developer, by creating KB articles, docs, example code, videos, and training resources, in addition to contributing code to relevant open source projects.

The DevRel team also represents and advocates our service in conferences, event talks, and public demos.

Key Responsibilities
  • Advocate and drive awareness for our services in the developer community
  • Understand the community's goals, mission statements, and problems, and provide technical guidance, direction, and assistance through the integration journey
  • Guide customers and prospects in deploying and implementing our service into their applications
  • Own the implementation process for customers or prospects (POCs) of our service into their code and assist our customers with the planning and design of the implementation project
  • Troubleshoot and address implementation challenges throughout the process
  • Interact with the community to understand and resolve challenges encountered in the integration journey
  • Work with the product management and engineering teams to prioritize features based on community feedback
  • Design and develop remote and in-person training sessions and events for new and existing developers
  • Work with the marketing team to plan, promote, and deliver sessions to increase community awareness and expertise - virtual events, hackathons, conferences, etc.
  • Create demos, guides, and other videos to use for events and web marketing
  • Integrate our authentication into different open-source systems, and contribute the work to the project
  • Manage and constantly improve developer communications channels - Slack, discussion boards, and public engineering forums (Stackoverflow, Reddit, etc.)
  • Own the conversations and make sure our service is responsive and addressing feedback on those channels
  • Work closely with product management and marketing teams to launch new services, features, and enhancements effectively through the developer community
Requirements
  • Extraordinary interpersonal skills and the ability to be vocal and communicate effectively, build rapport, and relate to others in both written and verbal forms
  • Ability to tailor your communication and explain complex concepts to different backgrounds of audiences
  • 3+ years of working with customers - both enterprises and startups, while supporting their software implementation processes with a hands-on approach
  • Ability to manage implementation programs both on project-level and technical-level aspects
  • 3+ years of working on community programs in Developer Relations, Technical Community Management, or similar roles, including experience in working with engineering teams (part of or closely collaborating with)
  • Experience in the authentication/authorization domains - understanding of AuthN and AuthZ concepts and knowledge of authentication methods and protocols
  • Working experience in software development - Proficiency in more than one programming language - JavaScript (plain, ReactJS, NodeJS, NextJS), Golang, Python, others
  • Demonstrated writing and verbal communication skills

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